Crystal Holdcroft
Edwards
Summary
Experienced with executive office management involving high-level administrative support and coordination. Utilizes organizational and multitasking skills to enhance office efficiency and productivity. Track record of effective communication and leadership in dynamic work environments.
Professional with extensive experience in office management. Skilled in optimizing administrative processes, enhancing team collaboration, and driving operational efficiency. Adept at managing multiple priorities, ensuring smooth office functions, and adapting to dynamic environments. Strong focus on achieving results through effective communication, problem-solving, and attention to detail.
Overview
11
11
years of professional experience
Work History
Executive Office Manager
Psychological Mobile Services
06.2014 - Current
- Manage relationships with the referrers and members of the community.
- Manage phone calls, emails, letters and packages.
- Coordinate communication between departments to enhance collaboration and service delivery efficiency.
- Negotiated contracts and Credentialing with insurance companies.
- Handled conflict resolution efforts within the workplace diplomatically leading to improved morale among staff members.
- Developed strong working relationships with customers, referring offices through clear communication lines.
- Researched and conducted data to prepare documents for review and presentation.
- Managed sensitive information discreetly by implementing secure storage practices that protected both company assets as well as employee privacy.
- Organized high-profile events and meetings, ensuring all attendees were well-prepared with materials and agendas.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Facilitate smooth day-to-day operations, ensuring timely completion of tasks and projects.
- Manage Payroll, send out invoices and manage members accounts to stay up to date.
- Monitor and assist on maintainsing the schedules.
Education
High School Diploma -
Griffin High School
Griffin, GA06-1998
Skills
- Office administration
- Calendar management
- Meeting coordination
- Customer service
- Customer relations
- Billing
- Data entry
- Scheduling and calendar management
- Payroll processing
- Inventory control
- Project management
- Mail handling
Timeline
Executive Office Manager
Psychological Mobile Services
06.2014 - Current
High School Diploma -
Griffin High School