Crystal Holdcroft

Executive Office Manager

Psychological Mobile Services

06.2014 - Current

Manage relationships with the referrers and members of the community.
Manage phone calls, emails, letters and packages.
Coordinate communication between departments to enhance collaboration and service delivery efficiency.
Negotiated contracts and Credentialing with insurance companies.
Handled conflict resolution efforts within the workplace diplomatically leading to improved morale among staff members.
Developed strong working relationships with customers, referring offices through clear communication lines.
Researched and conducted data to prepare documents for review and presentation.
Managed sensitive information discreetly by implementing secure storage practices that protected both company assets as well as employee privacy.
Organized high-profile events and meetings, ensuring all attendees were well-prepared with materials and agendas.
Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Facilitate smooth day-to-day operations, ensuring timely completion of tasks and projects.
Manage Payroll, send out invoices and manage members accounts to stay up to date.
Monitor and assist on maintainsing the schedules.