Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Crystal Hinton

Los Angeles

Summary

Hospitality expert with over 15 years of experience in Guest relations. Authorized to work in the US for any employer Willing to relocate : Anywhere

Overview

16
16
years of professional experience

Work History

Front Desk Supervisor

Hilton
08.2023 - 10.2025
  • Managed high-volume administrative tasks including guest check-ins/outs, reservation updates, and billing, ensuring accuracy and compliance with hotel standards.
  • Digitized and organized guest records using property management software, contributing to streamlined document retrieval and secure data storage.
  • Operated office equipment such as scanners, printers, and multi-line phone systems to support front desk operations and document handling.
  • Trained new team members on front desk procedures, system usage, and customer service protocols, fostering a collaborative and efficient work environment.
  • Ensured quality control by verifying guest information, resolving discrepancies, and maintaining compliance with privacy and data protection standards.
  • Developed and refined workflows for handling guest documentation, improving speed and accuracy in record-keeping and reporting.
  • Communicated effectively with housekeeping, maintenance, and management teams to coordinate guest services and resolve operational issues.

Guest Service Representative

Hotel Indigo
08.2022 - 08.2023
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
  • Issue, control and release guest safe-deposit boxes
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer phones in a prompt and courteous manner
  • Welcome guests in a friendly, prompt and professional manner
  • Register guests, issue room keys, provide information on hotel services and room location
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Respond appropriately to guest complaints
  • Make appropriate service recovery gestures in order to ensure total guest satisfaction
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Promote team work and quality service through daily communications and coordination with other departments
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Guest Service Representative

Courtyard by Marriott
05.2022 - 08.2022
  • Organize, confirm and process guest check-ins/check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, review to ensure accuracy, and report any discrepancies
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
  • Count bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Front Desk Clerk

Sonesta
03.2021 - 05.2022
  • Check in guests, deal with guest issues in a professional and quick manor
  • Deal with cashiering and running the Hotel Market
  • Answers guests calls, emails and concerns.
  • Helps run the Bistro and make coffee along with Pastries.
  • Check in multiple airline crews.

Guest Service Agent/Night Auditor

Twin's Hospitality
02.2018 - 04.2020
  • Checked guests in/out efficiently using OnQ PMS, handling up to 100+ guests nightly.
  • Balanced cash drawer and processed credit card transactions with 100% accuracy.
  • Responded to guest inquiries and resolved issues promptly, maintaining a 95% satisfaction rating.
  • Prepared daily activity reports and assisted with basic night audit functions.

Guest Service Agent

Atrium Hospitality
11.2016 - 02.2018
  • Providing excellent customer service while maintaining Hampton Brand policies and values.
  • Answering guest and outside calls thoroughly and friendly.
  • Scanning and faxing documents for guest.
  • Regularly using microsoft word and excel. Assist in other departments i.e. housekeeping, laundry, sales, banquets, night audit and kitchen. Team player.

Supervisor

Hilton LONG BEACH
10.2015 - 03.2016
  • Demonstrating effective managerial skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Hotel's standards are withheld.
  • Managing front desk for a three-star hotel with 398 rooms.
  • Overseeing the professional execution of guest comments daily.
  • Increasing guest retention by exceeding guests' expectations while teaching fellow colleagues to utilize professional warmth.

Guest Service Agent

Hilton LONG BEACH
01.2011 - 10.2015
  • An understanding of the Hilton policies allowed the opportunity to promote our Hilton Honors Rewards.
  • Efficiently checked guests in and out of rooms.
  • Answered any and all questions from guests.
  • Booked transportation and tour for hotel guests.
  • Maintained a steady flow of calls from guests while transferring other business matters to correct departments.
  • Executed medium to large cash payments proficiently.
  • Proficient liaison between housekeeping and guests.

Room Attendant

Hilton LONG BEACH
01.2010 - 01.2011
  • Maintained the Hilton name when preparing a room for the next guest to arrive.
  • Cleaning average of 16 rooms per day.
  • Developed knowledge for hazardous operations of cleaning equipment.
  • Kept room-cart organized and clean.

Education

High School or Equivalent -

Robert A. Millikan High School
06.2009

Skills

  • Office Management & Training
  • Interviewing
  • Guest Relations Experience
  • Organizational Skills
  • Attention to Detail
  • English
  • Night Audit
  • Hotel experience
  • Night audit
  • Serving Experience
  • Front desk
  • Cash handling
  • Upselling
  • Knowledge of OPERA, FOSSE and OPERA for hotel systems (10 years)
  • Typing
  • Housekeeping Management

LANGUAGES

French | Native

Timeline

Front Desk Supervisor

Hilton
08.2023 - 10.2025

Guest Service Representative

Hotel Indigo
08.2022 - 08.2023

Guest Service Representative

Courtyard by Marriott
05.2022 - 08.2022

Front Desk Clerk

Sonesta
03.2021 - 05.2022

Guest Service Agent/Night Auditor

Twin's Hospitality
02.2018 - 04.2020

Guest Service Agent

Atrium Hospitality
11.2016 - 02.2018

Supervisor

Hilton LONG BEACH
10.2015 - 03.2016

Guest Service Agent

Hilton LONG BEACH
01.2011 - 10.2015

Room Attendant

Hilton LONG BEACH
01.2010 - 01.2011

High School or Equivalent -

Robert A. Millikan High School

Similar Profiles

CREATE PROFILE
Crystal Hinton