Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Crystal Heeney

Summary

Dynamic supervisor with a proven track record at G4S Security and Paragon Security, enhancing client satisfaction through strategic decision-making and effective employee training. Skilled in workforce development and maintaining compliance with safety protocols, I foster collaborative team environments that drive operational excellence and improve workplace morale.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Supervisor

Paragon Security/Allied Security
08.2014 - 12.2024
  • Working on site at Sun Life
  • Assisted team members in daily operational tasks to ensure efficient workflow.
  • Observed safety protocols and maintained compliance with workplace regulations.
  • Supported training sessions for new hires on equipment usage and safety procedures.
  • Collaborated with supervisors to implement process improvements based on team feedback.
  • Scheduled all guards for several Sun Life sites
  • Entered accurate payroll for all staff

Supervisor

G4S Security
01.2005 - 08.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Scheduling guards across Ontario in my district
  • Entering all payroll and adjustments for 600 guards
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Disc Jockey

Eddies Disc Jockey
04.1995 - 07.2011
  • Curated diverse music playlists to enhance audience engagement and create memorable experiences.
  • Operated sound equipment and DJ software, ensuring seamless transitions and high-quality audio output.
  • Engaged with audiences through live commentary, fostering an interactive atmosphere during events.
  • Collaborated with event planners to tailor music selections aligned with client themes and preferences.
  • Training of new employees

Education

Diploma - Law And Security

Mohawk College of Applied Arts And Technology
Hamilton

Skills

  • Employee training
  • Achievement-focused
  • Employee supervision
  • Client support
  • Strong focus on accuracy
  • Workplace morale enhancement
  • Strategic decision-making
  • Critical thinking for problem-solving
  • Workforce development
  • Employee discipline
  • Collaborative team development

Accomplishments

  • Supervised hundreds of guards across Ontario for G4S Security.
  • Supervised team of 40 staff members for Paragon Security.
  • Recruited and trained new staff members in effective security measures and guard techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets and payroll.
  • Ticketing experience at Conestoga college. Up to 150 tickets a day

Certification

  • Security Guard and Private Investigator license - Current
  • 1st Aid level C with defib
  • C.P.O. - Certified Protection Officer
  • N.V.C.I - Non Violent Crisis Intervention
  • Crowd management through Hamilton regional police
  • Mental Health program
  • Deans honor list 2 years in row
  • Supervisory training
  • Progressive discipline training
  • On site continued training

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Animal Care
  • I enjoy cooking for friends and family gatherings
  • Camping
  • Music
  • Arts and Crafts

Timeline

Supervisor

Paragon Security/Allied Security
08.2014 - 12.2024

Supervisor

G4S Security
01.2005 - 08.2014

Disc Jockey

Eddies Disc Jockey
04.1995 - 07.2011

Diploma - Law And Security

Mohawk College of Applied Arts And Technology

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Crystal Heeney