Crystal Haylock
Carson
Summary
Highly-motivated Talent Acquisition Partner with leadership experience and the desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven to maintain effective communications building strong candidate and hiring managers relationships and strategic sourcing. Proven history of improving the hiring process, supporting hiring managers and reducing the company's time to fill for aging job requisitions.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Partner, Talent Acquisition Hybrid
Essex Property Trust
Irvine
09.2021 - Current
- High volume recruiting for operations and corporate positions throughout Ventura, Los Angeles, Orange and San Diego Counties.
- Developed recruitment strategies to attract top talent for operations, corporate and facilities maintenance roles.
- Utilized applicant tracking systems for efficient candidate management and communication. Provided training for hiring managers and recruiting partners during the transition from iCIMS recruiting to workday recruiting software.
- Cross collaboration with hiring managers, regional directors, compensation partners, the benefits team and learning and development.
- Managed the interview process, coordinated meetings and hiring events.
- Trained staff and hiring managers on best practices for interviewing and selection techniques.
- Managed relationships with external recruiting agencies to enhance talent sourcing efforts.
- Analyzed data and provided weekly and monthly, reports related to recruiting efforts such as time-to-fill metrics, cost per hire, offer acceptance rates.
- Ensured compliance with all local, state, federal laws pertaining to equal opportunity employment practices.
- Managed the background process, offering ongoing support throughout the on-boarding process.
Community Manager
Essex Property Trust
Rancho Palos Verdes
09.2014 - 09.2021
- Oversee daily operations of a 255 unit property and team of 8 associates.
- Complete property inspections/unit walks with Maintenance Supervisors, Regional Managers, Project Managers and investors.
- Bookkeeping: payments, ledger adjustments, purchase orders, accounts receivable/payable through Yardi/Paysan to ensure prompt payments to vendors.
- Managed timekeeping, schedules and payroll for salary and hourly associates.
- Facilitated conflict resolution between residents and team members to maintain harmony in the community.
- Eviction specialist: Managed processing and served legal notices.
- Coordinated resident events to foster a sense of community and belonging.
- Enforced HR policies: payroll, hiring, onboarding, personal performance reviews and associate write ups, terminations and performance improvement action plans.
Guest Services Representative
Marriott International
Torrance
06.2017 - 01.2019
- Provided exceptional customer service in fast-paced hotel environment.
- Managed guest reservations and inquiries using Fosse property management software.
- Coordinated check-in and check-out processes for smooth guest experiences.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Coordinator
Holiday Inn Express
Smyrna
06.2014 - 09.2014
- Greeted guests warmly and managed check-in and check-out processes.
- Organize reservations and accommodation requests using the opera hotel management system.
- Coordinate meeting room setup for hotel event bookings.
- Liaison between vendors and clients during the day of events.
Assistant Community Manager
AMLI
Los Angeles
01.2012 - 09.2014
- Assist with the interviewing/hiring and onboarding/training process for new associates.
- Collection and posting of rent payments and responsible for payment of community invoices.
- Create and managed reports and property budgets, submitting variances explanations when needed.
- Plan and execute community apppreciation and engagement events for 1000+ residents.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Drafted and composed correspondence to applicants and residents.
- Tracked and monitored office supplies and ordered parts and service for the maintenance team.
Education
Bachelor of Arts Degree - Journalism with emphasis in Public Relations
California State University, Northridge
Skills
- Full-cycle recruiting
- Applicant tracking systems
- Recruitment strategies
- Data analysis
- Compliance management
- Salary Negotiator
- Employee onboarding
- Conflict resolution
- Team collaboration
- Customer service
- Administrative management
- Organizational skills
- Self motivation
- Attention to detail
- Time management
- Multitasking Abilities
Certification
Certified Professional Recruiter, 53842009, AIRS
Timeline
Partner, Talent Acquisition Hybrid
Essex Property Trust
09.2021 - Current
Guest Services Representative
Marriott International
06.2017 - 01.2019
Community Manager
Essex Property Trust
09.2014 - 09.2021
Front Desk Coordinator
Holiday Inn Express
06.2014 - 09.2014
Assistant Community Manager
AMLI
01.2012 - 09.2014
Bachelor of Arts Degree - Journalism with emphasis in Public Relations
California State University, Northridge