Crystal Harkey
Costa Mesa
Summary
Accomplished, results-driven property management professional with 16 years’ experience, skilled at providing superior service and effectively maintaining budget and occupancy expectations. I have consistently driven occupancy from low 92% into high 98%+ at every property. Highly qualified in property management, with an emphasis on resident and prospect satisfaction in a fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager- 380 Units
Pinecreek Investment Co.
07.2017 - Current
- Complete interior and exterior renovations.
- Work directly with the owner to establish rental rates by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
- Prepare reports by collecting, analyzing, and summarizing data and trends.
- Accomplish financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
- Implement marketing initiatives to achieve occupancy goals.
- Integrated a new website to advance marketing strategy and resident satisfaction.
- Property walks to arrange contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate.
- Enforce occupancy policies and procedures by confronting violators.
- Work directly with vendors to obtain bids and implement property needs such as landscaping, exterior and interior repairs.
- YARDI software.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Coordinated events, providing memorable experiences for residents.
- Verified facilities fell within applicable codes and safety regulations through thorough inspections and regular maintenance.
Property Manager-220 Units
The Remm Group
06.2014 - 08.2015
- Full property renovation process for interior and exterior upgrades, while maintaining a occupancy of 98%+.
- Work directly with the owner to plan and execute design of cabinets, countertops, paint color and flooring.
- Designed and completed decor for model and mini models.
- Develop annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyze and evaluate monthly and quarterly financial statements.
- Prepare specifications, solicit bids and approve subcontracts for building services.
- Train and motivate leasing staff during bi-monthly trainings.
- Follow up on delinquent residents and coordinate collection procedures, post checks, complete eviction proceedings.
- YARDI and rent café
Leasing Manager/Floating Manager- 717 Units
Camden Property Trust
01.2013 - 06.2014
- Maintained occupancy level at 97%+ through marketing strategies and motivation with leasing staff of 4.
- Developed sales and marketing plans by attending booths in OCC and Art Institute with personal marketing bags and brochures.
- Communicate effectively with owners, residents and on-site associates.
- Verify that all customer complaints are handled promptly and appropriately.
- Maximize rental income while minimizing expenses through effective planning and control.
- Train and motivate leasing staff during weekly trainings.
- Audit files and report any issues requiring follow-up to direct manager.
- Obtained one of the largest corporate accounts with The Art Institute, securing 32 units in a month.
- OneSite, Yieldstar, Assurant software.
Senior Leasing Consultant- 1000+Units
UDR, Inc.
11.2010 - 01.2013
- District manager consistently used my sales skills to drive occupancy rate at all properties from low 92% to 97%+
- Responsible for completing and explaining lease documents and administrative functions necessary to ensure residents and prospects have a positive move-in experience at the community.
- Advanced knowledge in one-site, vault ware, leasing desk, blue moon, NAA lease documents and webmail.
- Take prospects on tours of our community and lease apartment homes, exceeding goals given by Community Director.
- Work directly with Director of Marketing to integrate new marketing ideas to our communities.
- Responsible for completing customer applications to ensure all background checks, deposits, and lease paperwork is completed with all legal requirements and company policy.
- Drove occupancy rates from low 92% to 97%+ consistently at every property I was moved to as floating Assistant Manager.
- Onesite, Yieldstar, Assurant.
Education
Associate of Arts - Business And Marketing
Lord Fairfax Community College
Warrenton, VA06-2006
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Staff management
- Leasing and sales
- Maintenance scheduling
- Eviction procedures
- Financial budgeting and reporting
- Marketing and advertising
- Contract negotiation
- Business administration
- Knowledge of California real estate laws
Certification
Real Estate Practice Course-
Real Estate Principles Course-
Legal Aspects of Real Estate-
Certificate of Management-
Customer Service-
Fair Housing-
Sexual Harassment-
OSHA-
UDR Salesperson of the Year Dale Carnegie
Chosen by Area Manager as Salesperson of the Year. Attended Dale Carnegie Class.
Timeline
Property Manager- 380 Units
Pinecreek Investment Co.
07.2017 - Current
Property Manager-220 Units
The Remm Group
06.2014 - 08.2015
Leasing Manager/Floating Manager- 717 Units
Camden Property Trust
01.2013 - 06.2014
Senior Leasing Consultant- 1000+Units
UDR, Inc.
11.2010 - 01.2013
Associate of Arts - Business And Marketing
Lord Fairfax Community College
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