Crystal Halpin
Los Banos
Summary
Accomplished Senior Sales Representative with proven skills in client relationship management, problem solving, and sales presentations. Excels in negotiating and strategic sales planning to drive customer satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Senior Sales Representative
Vulcan Materials
Pleasanton, CA
02.2018 - Current
- Client Relationship Management & Retention: Cultivate and maintain daily business relationships with major commercial contractors, haulers, and state agency representatives, ensuring 100% customer satisfaction and accurate material distribution.
- Trucking & Material Issue Resolution: Serve as the front-line problem solver resolving complex, time-sensitive delivery, trucking, and material-quality issues on-site to secure repeat business and protect account profitability.
- Pricing, Quoting & Scale Operations: Exercise independent judgment to provide accurate, real-time quotes and pricing to walk-in and call-in customers within defined plant authority, helping drive local market penetration.
- Advanced Industry Technology: Mastered the APEX system and daily office applications to manage ticketing, track sales/inventory trends, and streamline invoicing.
- Business Strategy & Reporting: Partner with operations counterparts to analyze monthly margin and cost statements, compiling localized reports to assist in the budgeting and territory forecasting process.
- Interpersonal Leadership & Communication: Collaborate daily with cross-functional teams, including Operations, Quality Control, Dispatch/Logistics and SHE (Safety, Health, and Environment) departments, ensuring a unified team approach to customer service.
Plant Office Administator and Dispatch Coorindator
Vulcan Materials
Los Banos, CA
09.2012 - 02.2018
- Financial & Plant Administration:
Executed daily financial and administrative tasks including processing purchase orders (POs), managing accounts payable, verifying timecards, and tracking fuel usage.
Prepared critical month-end closing data, conducted fuel inventory reconciliations, tracked rental equipment, and compiled monthly production and cost reports for the Plant Manager and Division Accounting. - Problem Solving & Analytics:
Researched, documented, and resolved localized inventory and billing discrepancies, presenting clear findings and actionable solutions to management to protect plant margins. - Leadership & Mentorship:
Provided peer leadership, guidance, and hands-on training to lesser-experienced scale clerks and plant clerks to ensure operational accuracy and standard operating procedures were met. - HR, Safety, & Environment Liaison:
Served as the on-site liaison for Division Human Resources to process personnel requests and resolve issues. Collaborated with the Safety, Health, and Environmental (SHE) department to maintain strict regulatory compliance and document safety protocols. - Front-Line Operations & Scale Support:
Acted as the welcoming face and voice of the plant, managing phone communications and greeting guests with high approachability. Seamlessly stepped in as backup scale clerk, executing accurate ticketing and driver dispatching during peak periods.
Education
Agricultural Business
California Polytechnic State University
San Luis Obispo, CASkills
- Outbound sales calling
- Customer support
- Selling techniques
- Negotiation expertise
- Sales presentations
- Client service
- Strategic sales planning
- Strategic prospecting
- Customer needs assessment
- Territory management
- Relationship selling
- Competitor analysis
Timeline
Senior Sales Representative
Vulcan Materials
02.2018 - Current
Plant Office Administator and Dispatch Coorindator
Vulcan Materials
09.2012 - 02.2018
Agricultural Business
California Polytechnic State University