Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Hakobyan

Langley,BC

Summary

Seeking Full-Time Remote Position

Experienced with navigating complex customs regulations and compliance standards. Utilizes expertise in import procedures to streamline operations and minimize delays. Highly experienced in dealing with client and customers in a professional manner through email or via phone calls. Consistently obtained a 99% accuracy rate for all data entered for commercial customs release. Ability to learn new programs and software necessary to job role quickly.

Overview

6
6
years of professional experience

Work History

Customs Specialist/Coordinator Ground Release

Pacific Customs Broker
01.2023 - Current
  • Streamlined customs clearance processes by implementing effective documentation and filing systems.
  • Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
  • Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
  • Handled sensitive communications with regulatory agencies regarding investigations or inquiries into the organization''s compliance practices, maintaining a positive relationship throughout any disputes or negotiations that arose.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Reviewed international and domestic invoices for Air and ground cargo shipments.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Sales Associate

TJX Canada
10.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Cashier
  • Markdowns

Cashier Team Lead

Old Navy
09.2019 - 10.2021
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Associate of Arts - MEDICAL ASSISITING

INDIANA BUSINESS COLLEGE
06.2006

Skills

  • Store Opening and Closing
  • Customer Service
  • Retail Loss Prevention
  • Verbal and Written Communication
  • POS System Operations
  • Product Recommendations
  • Order Processing
  • Teamwork and Collaboration
  • Cash Handling
  • Speaking Clearly
  • Credit and Cash Transactions
  • Returns and Refunds
  • Customs documentation
  • Cross-border transactions
  • Customs brokerage
  • Customs compliance
  • Harmonized system
  • Free trade zones
  • Origin determination
  • Recordkeeping accuracy
  • Documentation expertise
  • Time management
  • Data entry

Timeline

Customs Specialist/Coordinator Ground Release

Pacific Customs Broker
01.2023 - Current

Sales Associate

TJX Canada
10.2021 - 01.2023

Cashier Team Lead

Old Navy
09.2019 - 10.2021

Associate of Arts - MEDICAL ASSISITING

INDIANA BUSINESS COLLEGE

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