Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Gilbert

Summary

Proven in enhancing customer satisfaction and team productivity, notably at Concentrix Corporation, I excel in technical troubleshooting and effective communication. Leveraging skills in remote support and administrative tasks, I adeptly managed complex customer issues, contributing to significant operational improvements.

Overview

3
3
years of professional experience

Work History

Technical Support Advisor

Concentrix Corporation
03.2024 - Current
  • Delivered frontline technical support in a fast-paced call center environment, managing up to 30 calls daily and handling complex troubleshooting, repairs, and escalations for a range of high-tech products and services.
  • Supported a diverse global customer base, including non-English speakers, addressing inquiries related to technology products, accounts, and service-related issues, while providing customer education through screen-sharing and guided assistance.
  • Ensured exceptional customer satisfaction by overseeing the complete customer journey, from scheduling repairs to resolving issues, with performance evaluated through post-call surveys and regular reports.

Customer Service Representative

HOCO Ltd.
06.2023 - 01.2024
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Food Service Assistant – Student Manager

McMaster Hospitality
08.2021 - 04.2023
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Trained staff in department procedures and requirements to build cohesive and successful team.

Education

Bachelor of Science - Honours Life Sciences

McMaster University
Hamilton, ON
06.2023

Skills

  • Remote Support
  • Technical Troubleshooting
  • Written Communication
  • Administrative Support

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Technical Support Advisor

Concentrix Corporation
03.2024 - Current

Customer Service Representative

HOCO Ltd.
06.2023 - 01.2024

Food Service Assistant – Student Manager

McMaster Hospitality
08.2021 - 04.2023

Bachelor of Science - Honours Life Sciences

McMaster University

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Crystal Gilbert