Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Gibbard

Calgary

Summary

Outgoing and experienced individual seeking a flight attendant position with Air Canada airlines where I can apply my customer service and communication skills to create pleasant travelling experiences for travellers

Overview

5
5
years of professional experience

Work History

Events Team Member

Calgary Stampede
09.2024 - Current
  • Supported successful events by maintaining clean and safe environments throughout their duration.
  • Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
  • Collaborated with cross-functional teams to ensure cohesive event planning and execution.
  • Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
  • Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.

Front Desk Concierge

Hotshop
02.2024 - Current
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Bartender Shift Manager

Trolley 5
08.2022 - Current
  • Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Bartender/Server

Comery Block
06.2020 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Bachelor of Arts - Psychology

Ryerson University
Toronto, None
06-2017

Skills

  • Strong organization
  • Team player attitude
  • Effective time management
  • Guest relations
  • Food and beverage experience
  • Positive attitude
  • Hospitality background
  • Strong work ethic
  • Customer service

Languages

English
Native or Bilingual

Timeline

Events Team Member

Calgary Stampede
09.2024 - Current

Front Desk Concierge

Hotshop
02.2024 - Current

Bartender Shift Manager

Trolley 5
08.2022 - Current

Bartender/Server

Comery Block
06.2020 - 08.2022

Bachelor of Arts - Psychology

Ryerson University

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Crystal Gibbard