Crystal Gibbard
Calgary
Summary
Outgoing and experienced individual seeking a flight attendant position with Air Canada airlines where I can apply my customer service and communication skills to create pleasant travelling experiences for travellers
Overview
5
5
years of professional experience
Work History
Events Team Member
Calgary Stampede
09.2024 - Current
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
- Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.
Front Desk Concierge
Hotshop
02.2024 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Bartender Shift Manager
Trolley 5
08.2022 - Current
- Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Kept bar presentable and well-stocked to meet customer needs.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bartender/Server
Comery Block
06.2020 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Arts - Psychology
Ryerson University
Toronto, None06-2017
Skills
- Strong organization
- Team player attitude
- Effective time management
- Guest relations
- Food and beverage experience
- Positive attitude
- Hospitality background
- Strong work ethic
- Customer service
Languages
English
Native or Bilingual
Timeline
Events Team Member
Calgary Stampede
09.2024 - Current
Front Desk Concierge
Hotshop
02.2024 - Current
Bartender Shift Manager
Trolley 5
08.2022 - Current
Bartender/Server
Comery Block
06.2020 - 08.2022
Bachelor of Arts - Psychology
Ryerson University