Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Gesualdo

Castlegar,BC

Summary

Dynamic professional with extensive experience in customer service and office management, notably at Blush Medi Spa. Proven ability to enhance client satisfaction through exceptional communication and attention to detail. Skilled in cash handling and proficient in appointment scheduling, consistently improving operational efficiency and fostering strong client relationships.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Blush Medi Spa
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Owner

Gypsygirl Esthetics
08.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Aesthetician

Silver Birch Clinic
06.2015 - 06.2020
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Massage Therapist

Massage Envy Spa
03.2009 - 06.2014
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.

Chiropractic Office Assistant

Doctor Youngs Chiropractic
07.2007 - 03.2009
  • Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
  • Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
  • Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
  • Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
  • Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
  • Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
  • Improved patient satisfaction by providing efficient scheduling and appointment coordination.

Education

High School Diploma -

Cypress Lake High School
Fort Myers Florida
06-1999

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Multitasking and organization
  • Sanitization

Languages

English

Timeline

Front Desk Receptionist

Blush Medi Spa
05.2023 - Current

Owner

Gypsygirl Esthetics
08.2020 - Current

Aesthetician

Silver Birch Clinic
06.2015 - 06.2020

Massage Therapist

Massage Envy Spa
03.2009 - 06.2014

Chiropractic Office Assistant

Doctor Youngs Chiropractic
07.2007 - 03.2009

High School Diploma -

Cypress Lake High School

Similar Profiles

CREATE PROFILE
Crystal Gesualdo