Crystal Garcia
Desert Hot Springs
Summary
Adaptable associate with a versatile background in retail and customer service. Recognized for effective communication and teamwork, ensuring smooth operations and high customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
flying j travel center jewelry counter associate
private owner
Winslow
09.2011 - 06.2012
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor.
- Restocked merchandise to ensure shelves were well stocked.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Delivered top quality customer service while managing multiple tasks.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Packaged purchases and wrapped gifts skillfully for presentation, contributing to a positive customer experience.
Flower Arranger
Flower shack
Winslow
11.2010 - 03.2011
- Created unique floral arrangements for various events and occasions.
- Assisted customers in selecting flowers and arrangements for their needs.
- Collaborated with team members to design seasonal displays and promotions.
- Managed daily cleaning duties to ensure a tidy work environment.
- Utilized point-of-sale system for processing customer transactions efficiently.
- Stocked shelves with fresh cut flowers and plants while ensuring quality standards were met.
- Assisted customers in selecting the right type of arrangement for their occasion or event.
- Organized delivery schedules for customers who requested delivery services.
- Performed general maintenance tasks such as sweeping floors, dusting surfaces.
Customer Service Cashier
Shell Gas Station
Winslow
03.2009 - 08.2009
- Processed customer transactions efficiently at the fuel and convenience store.
- Ensured accurate cash register operations throughout shifts, minimizing discrepancies.
- Assisted customers with product inquiries and service requests.
- Ensured cleanliness and organization of the checkout area daily.
- Handled customer complaints with professionalism and empathy.
- Managed inventory levels by restocking shelves regularly.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Walmart associate
Walmart
Winslow
02.2006 - 05.2007
- Coordinated with team members to meet order deadlines and enhance customer satisfaction.
- Guided customers in choosing cake designs and flavors to align with their preferences.
- Adhered to food safety standards while preparing and decorating cakes.
- Organized and maintained decorating station and tools to support efficient workflow.
- Cleaned display cases, utensils, and working spaces to keep a sanitary work environment.
- Designed intricate cake decorations for various events and celebrations.
Education
Cosmetology - Cosmetology
Marinello School of Beauty
Los Angeles, CA11-2014
GED -
Northern Pioneer College
Winslow, AZ03-2005
Skills
- Point-of-sale operation
- Cash handling
- Inventory management
- Product merchandising
- Customer engagement
- Upselling strategies
- Sales forecasting
- Team collaboration
- Effective communication
Timeline
flying j travel center jewelry counter associate
private owner
09.2011 - 06.2012
Flower Arranger
Flower shack
11.2010 - 03.2011
Customer Service Cashier
Shell Gas Station
03.2009 - 08.2009
Walmart associate
Walmart
02.2006 - 05.2007
Cosmetology - Cosmetology
Marinello School of Beauty
GED -
Northern Pioneer College