Crystal Garcia
Rosamond
Summary
Dedicated and customer-focused professional with eleven years of experience in delivering exceptional customer service in both remote and in-person environments. Proven ability to troubleshoot, resolve complex issues, and manage high-volume inquiries via chat, email, and phone. Adept at creating positive experiences through empathetic listening, problem-solving, and maintaining a calm, professional demeanor. Strong time management skills, self-motivated, and able to thrive in a remote work environment. Passionate about ensuring customer satisfaction and building long-term relationships.
Overview
11
11
years of professional experience
Work History
Assistant Secretary
High Definition Flooring
03.2022 - Current
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
School Crossing Guard
J & J Special Service
02.2022 - Current
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Acted as a positive role model for students by consistently exhibiting responsible, respectful, and safe behavior while on duty.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
Patient Transporter
Dignity Health Medical
06.2016 - 02.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Cleaned, sanitized and moved hospital equipment.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Dietary Aide
Dignity Health Medical
10.2013 - 06.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher..
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Education
High School Diploma -
Highland High School
Bakersfield, CA06-2011
Skills
- Customer service
- Problem Solving Skills
- Technical Proficiency
- Adaptability
- Organization Skills
- Client support
- Data entry
- Document filing
- Scheduling and calendar management
- Patient communication
- Bilingual
- Critical thinking
Timeline
Assistant Secretary
High Definition Flooring
03.2022 - Current
School Crossing Guard
J & J Special Service
02.2022 - Current
Patient Transporter
Dignity Health Medical
06.2016 - 02.2023
Dietary Aide
Dignity Health Medical
10.2013 - 06.2016
High School Diploma -
Highland High School
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