Crystal Gallant
Shediac,NB
Summary
Goal-driven new Receptionist with some background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Multitasking new Secretary with experience in calendaring systems and meeting coordination. Strong skills in document editing, issue resolution and making pay checks with help Considered valuable administrative asset to organization.
Knowledgeable about receptionist skilled in administrative support and customer service. Helping my manager with many hours of an experience secretarial work managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of post-secondary education
27
27
years of professional experience
Work History
Secretary/Shop Cleaner
Elphege and Norbert Ltd
Cap Pele , NB
01.2012 - 11.2026
- Managed director's calendar and prepared meeting agenda and materials.
- Prepared and updated office
- Restocked office and break room supplies to maximize team productivity.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Sorted incoming mail and disseminated correspondence to applicable departments.
- Answered numerous daily phone calls on multi-line phone system and transferred calls to appropriate areas
Customer Service Representative
ICT Call Center
Riverview, NB
11.2006 - 11.2011
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed customer account information to determine current issues and potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees on procedures and policies to maximize team performance.
- Relayed productive customer feedback to marketing teams.
- Recommended improvements to products and services to mitigate complaints.
- Set up and activated customer accounts.
- Answered numerous + inbound calls per day and directed to individuals or departments.
- Made outbound calls to obtain account information.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Housekeeper
Howard Johnson
Moncton, NB
01.2000 - 11.2005
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Checked 12 rooms per day to verify vacancies post-checkout.
- Worked with speed and efficiency to meet all job requirements.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Washed and dried dishes to maintain clean and orderly kitchen.
Education
Office Clerk With Honours - Office Administration
Academy of Learning , Moncton
Moncton, NB 01.2003 - 04.2004
High School Diploma - High School
Moncton High School
Moncton, NB 06.1988 - 06.2003
Skills
- Scheduling
- Office supplies
- Document filing
- Attention to detail
- Appointment scheduling
- Organization
- Invoicing and billing
- Report creation
- Recordkeeping
- Customer service
- Multi-line phone systems
Timeline
Secretary/Shop Cleaner
Elphege and Norbert Ltd
01.2012 - 11.2026
Customer Service Representative
ICT Call Center
11.2006 - 11.2011
Office Clerk With Honours - Office Administration
Academy of Learning , Moncton
01.2003 - 04.2004
Housekeeper
Howard Johnson
01.2000 - 11.2005
High School Diploma - High School
Moncton High School
06.1988 - 06.2003