Crystal Valadez
Riverside
Summary
Dedicated School Bus Driver with a clean DMV record and a strong emphasis on safety. Expertise in effective communication and support for special needs passengers, ensuring secure and efficient transport. Recognized for reliability and commitment to high service standards.
Overview
2019
2019
years of professional experience
Work History
School Bus Driver
First Student Transportation
08.2017 - 06.2018
- Ensured student safety by operating school buses within traffic regulations.
- Conducted thorough vehicle inspections to guarantee safety and compliance standards.
- Facilitated secure student boarding and disembarking for efficient transport operations.
- Communicated transportation updates effectively with parents and school officials.
- Promoted a safe riding environment by managing student behavior on the bus.
- Maintained bus cleanliness through regular sanitizing and disinfecting procedures.
Customer Service Representative
Freight Pro Logistics
01.2013 - 09.2016
- Resolved customer inquiries efficiently, improving overall customer satisfaction scores.
- Processed orders and returns accurately using the company's CRM system.
- Enhanced team communication, leading to improved service delivery and customer experiences.
- Managed customer complaints effectively, ensuring positive resolutions and satisfaction retention.
- Adapted to procedural changes swiftly, fostering a flexible and responsive service culture.
- Cultivated customer loyalty by resolving complaints empathetically, driving repeat business.
Assistant Processor
Cash Call Business
2010 - 2013
- Delivered exceptional customer service by promptly addressing client inquiries.
- Requested critical information from customers to complete necessary paperwork efficiently.
- Established organized files using loan officer checklist for timely processing.
- Notified customers of application status via mail, phone, and email communications.
Shift Supervisor
Krispy Kreme
2006 - 2010
- Ensured safety protocols and quality standards through effective daily operations supervision.
- Enhanced team performance by training and mentoring members on essential skills.
- Optimized workforce efficiency by coordinating shift schedules for adequate coverage.
- Reduced waste by monitoring inventory levels and implementing stock management practices.
- Delegated daily tasks and responsibilities while training new employees effectively.
- Increased customer satisfaction by conducting quality checks and resolving complaints promptly.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CASkills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Special needs assistance
- Emergency procedures
- Punctuality
- Vehicle inspections
- Transporting students
- Post-trip inspections
- Clean DMV record
- Special needs passengers
Languages
Spanish
Native or Bilingual
Timeline
School Bus Driver
First Student Transportation
08.2017 - 06.2018
Customer Service Representative
Freight Pro Logistics
01.2013 - 09.2016
Assistant Processor
Cash Call Business
2010 - 2013
Shift Supervisor
Krispy Kreme
2006 - 2010
High School Diploma -
Santa Monica High School