Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Erickson

Yucca Valley

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

DAP Health
Palm Springs
08.2023 - Current
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided customer service to patients by answering questions about their medications and various other health-related topics.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Received payment from customers and processed credit card transactions when necessary.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Restocked shelves with new supplies of medications as needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Transmitted claims to insurance companies for payment and each patient had copay assistance in some way to ensure they have the least out of pocket expense.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Prepared prescription transfers to other pharmacies.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Prepared and processed medical insurance claim forms and records.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Assisted customers by answering questions, processing their refills, selling their ready prescriptions or referring to pharmacist for medication information.
  • Established or maintained medications and other patient profiles.
  • Answered telephones to respond to questions or requests.

Pharmacy Technician

Borrego Community Health Foundation
Cathedral City
06.2017 - 08.2023
  • Provided customer service to patients by answering questions about refills or new prescription medications requests.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Received payment from customers and processed credit card transactions when necessary.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Restocked shelves with new supplies of medications as needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Provided education materials about medications and end of year tax documents to patients upon request.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.

Pharmacy Technician

Walgreens
Palm Springs
03.2012 - 06.2017
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided customer service to patients by answering questions about medications readiness and health-related topics.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Received payment from customers and processed credit card transactions when necessary.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Restocked shelves with new supplies of medications as needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Provided education materials about medications to patients upon request.
  • Organized work areas so that everything was easily accessible when needed.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Transmitted claims to insurance companies for payment and ensured all patients had some kind of patient assistance to ensure the lowest out of pocket expense.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Prepared prescription transfers to other pharmacies.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Prepared and processed medical insurance claim forms and records.
  • Entered prescription information into computer databases.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Operated cash registers to accept payments from customers.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Established or maintained medications and other patient profiles.
  • Answered telephones to respond to questions or requests.

Pharmacy Technician

Eisenhower Out Patient Pharmacy
Rancho Mirage
01.2012 - 06.2017
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Received payment from customers and processed credit card transactions when necessary.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Assisted pharmacists in compounding bulk prescription products according to state regulations
  • Restocked shelves with new supplies of medications as needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Assisted in training new employees on pharmacy procedures.
  • Provided education materials about medications to patients upon request.
  • Regularly filing of prescriptions, both electronically and manually during each shift.
  • Organized work areas so that everything was easily accessible when needed.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary. Responsible for all returns and inventory management.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Implemented and followed pharmacy protocols for medication disposal and waste management. Responsible for out date medication returns.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Refilled medications, offered insight into over-the-counter products such as product location of pharmacist recommended OTC itemsand verified insurance benefits.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Prepared and processed medical insurance claim forms and records. Including discharge prescriptions and paper claims for pharmacy reimbursement.
  • Computed charges for medication or equipment dispensed to hospital providers on their in house charge accounts and entered data into computer. Kept records of transactions and sent out the monthly billing statements as part of end of month procedures.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Operated cash registers to accept payments from customers.
  • Cleaned and maintained equipment or work areas according to hospital policy. Including my workstation and the compounding workstation.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Established or maintained medications and other patient profiles. Responsible for organizing and filing of hard copies.
  • Answered telephones to respond to questions or requests.

Education

High School Diploma -

Hemet High School
Hemet, CA
06-1990

Skills

  • Prescription filling
  • Medication preparation
  • Inventory management
  • Insurance processing
  • Customer service
  • Regulatory compliance
  • Medication therapy management
  • Problem resolution
  • Cash handling
  • Order management
  • Supporting pharmacy operations
  • Insurance reconciliation
  • Labeling prescriptions
  • Drug storage procedures
  • Pharmacy and customer records management
  • Compounding techniques
  • Insurance verification
  • Processing payments
  • Resolving customer issues
  • Problem-solving skills

Certification

  • Licensed with the California State Board of Pharmacy
  • Certification from The Pharmacy Technician Certification Board (PTCB)

Timeline

Pharmacy Technician

DAP Health
08.2023 - Current

Pharmacy Technician

Borrego Community Health Foundation
06.2017 - 08.2023

Pharmacy Technician

Walgreens
03.2012 - 06.2017

Pharmacy Technician

Eisenhower Out Patient Pharmacy
01.2012 - 06.2017

High School Diploma -

Hemet High School

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Crystal Erickson