Crystal Eagles

• Patient Management: - Guide clients through the process of accessing treatment for PTSD, anxiety disorders, major depressive disorder. Greet patients, schedule appointments, and manage patient inquiries both in person and over the phone. Maintain patient records, including demographics, medical history, and insurance information. - Ensure patient confidentiality and compliance with privacy regulations (e.g., HIPAA).
• Appointment Coordination: - Schedule patient appointments, ensuring optimal utilization of healthcare providers' time. - Coordinate with healthcare professionals to manage their schedules, including booking consultations, procedures, and follow-up visits. - Send appointment reminders to patients and handle appointment rescheduling or cancellations.
• Administrative Support: - Assist healthcare professionals with administrative tasks, such as preparing medical reports, correspondence, and other documentation. - Manage and maintain office supplies, equipment, and inventory. - Handle incoming and outgoing mail, emails, and faxes. - Maintain an organized filing system for patient records and administrative documents.
• Billing and Insurance: - Verify insurance coverage and eligibility for patients. - Process patient billing, including co-payments, deductibles, and other charges. - Coordinate with insurance providers to resolve billing issues or claim rejections. - Assist patients in understanding their insurance coverage and financial responsibilities. Coordinate approvals through VAC and WCB.

Assisted with all aspects of the covid testing program. Organized volunteers, administered tests, set up and tear down of off site testing.

• Office and account manager for communications agency that works exclusively with charities and non-profits. ● Responsible for growing and maintaining client relationships ● Managed accurate invoicing of clients ● Initiated document management to ensure supplier payment ● Administered scheduling, budget control, risk mitigation, supplies ordering procedures ● Ensured the documentation and facilitation of human resource details ● Managed the redesign and development of the St.Joseph’s Healthcare Hamilton website.