Summary
Overview
Work History
Education
Skills
PSW Certified
Timeline
Generic

Crystal Doucet

Saint John,New Brunswick

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Looking to join the hospital team and provide excellent care and service to patients.

Overview

16
16
years of professional experience

Work History

Personal Support Worker

Integrity Home Health Services
08.2022 - Current
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Coordinated transportation services for clients'' medical appointments or social engagements as needed.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with daily living activities, running errands, and household chores.

Collections Agent

Carfinco
04.2018 - 10.2020
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.

Collections Agent

Rifco National Auto Finance
03.2016 - 03.2018
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.

Manager

Boston Pizza Restaurant
01.2008 - 02.2018
  • Started as a diningroom server and worked my way to lounge server, bartender, bar manager, floor manager and then was in training to be assistant general manager before leaving. worked for the company for ten years, five different locations total.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • practiced safe food handling when serving and bartending
  • maintained a clean environment for staff and patrons alike
  • handled cash and worked a POS system

Education

Certified As A PSW With A 95% Average - Personal Support Worker

Bridge Course
Saint John, NB
10.2023

Skills

  • Privacy and Confidentiality
  • Social Support
  • Medication Organization
  • Meal Planning
  • Patient Care
  • Client Relationship Management
  • Patient advocacy
  • Fall prevention
  • Toileting assistance
  • Compassionate care

PSW Certified

Trascripts of grades attached


. First Aid and CPR certified

. Fully COVID 19 Vaccinated (two initial shots and two boosters *total of four shots*)

.Criminal Record Check with Vulnerable Sector Search completed 2022/08/23

Timeline

Personal Support Worker

Integrity Home Health Services
08.2022 - Current

Collections Agent

Carfinco
04.2018 - 10.2020

Collections Agent

Rifco National Auto Finance
03.2016 - 03.2018

Manager

Boston Pizza Restaurant
01.2008 - 02.2018

Certified As A PSW With A 95% Average - Personal Support Worker

Bridge Course

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Crystal Doucet