Crystal Delorme
North Vancouver
Summary
Dynamic professional with a strong work ethic and exceptional client service skills, recognized at Land Sea Camp Services for enhancing passenger experiences. Proficient in emergency safety procedures and adept at multitasking, I excel in high-pressure environments, consistently resolving conflicts and fostering teamwork to achieve outstanding results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stewardess
Land Sea Camp Services
05.2024 - 04.2025
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
Team Leader
Peak Construction Corporation
05.2023 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Traffic Control Flagger
BCIB
08.2021 - 02.2022
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Patiently directed motorists towards detours and alternate routes.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Ensured timely project completion by consistently arriving on-site punctually and prepared to begin work immediately.
Education
GED -
Capilano University
North Vancouver2016
Associate Certificate - Bridge Watch Rating
British Columbia Institute of Technology
Burnaby09-2025
Skills
- Clear interpersonal communication
- Client service
- Proficient in emergency safety procedures
- Verification of documents
- Emergency response training
- Strong work ethic
- Multitasking and organization
Languages
English
Professional Working
Certification
BWR, SVOP, Food Safe Level 1, (ROC-MC) WHMIS STCW BST PSCRB
Interests
- Baking
- Gym Workouts
- Food Tourism
- Mindfulness Practices
- Fashion and Style
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Stewardess
Land Sea Camp Services
05.2024 - 04.2025
Team Leader
Peak Construction Corporation
05.2023 - 05.2024
Traffic Control Flagger
BCIB
08.2021 - 02.2022
GED -
Capilano University
Associate Certificate - Bridge Watch Rating
British Columbia Institute of Technology
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