Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal De Jong

Eganville,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Driver Examiner

Serco NA
02.2013 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during delivery of Driver Examination Services to uphold company reputation.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and drivers.
  • Followed proper safety procedures and protocols while conducting commericial, car, airbrake and motorcycle examinations and operating vehicles.
  • Ensure high quality customer service to adhere to the companies driving principles.

Customer Service Agent

Serco NA
02.2015 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Entered customer interaction details on MTO drivers information system to perform license exchanges, original drivers applications, commercial upgrades, apply drivers medicals to file and to keep up to date records.
  • Adapted to new applications and maintained knowledge of current technologies and protocols.
  • Stay up to date on company memos, policy changes, CBSA alerts and ensure knowledge of obsolete documents.
  • Handle personal identification documents and assess for fraudulent documents.
  • Daily reports of financial, stock and controlled document reporting.

Centre Supervisor

Serco NA
04.2018 - 11.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Manage a team in two cities, to adhere to strict time compliances for test availability and reporting.

Business Owner

EVRlast Lamdscapes
01.2004 - 08.2013
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Diploma - Police Foundations

Humber College
Orangeville, ON
04.2012

Emergency Services Communication 1&2

Georgian College of Applied Arts And Technology
Orangeville, ON

Fundamentals of Correctional Practices

Algonquin College
Ottawa, ON

High School Diploma -

Fellowes High School
Pembroke, ON
2000

Skills

  • Corporate Standards
  • Calm and Professional Under Pressure
  • Issue Identification
  • Online Systems
  • Document and Records Management
  • Providing Feedback
  • Dispute Resolution
  • Customer Relationship Management
  • Telephone Reception
  • Corrective Actions
  • Needs Assessment
  • Operational Efficiency
  • Process Transactions
  • Valid Driver's License
  • Transportation Regulations
  • Confidentiality Understanding
  • Safe Driving Techniques
  • Optimizing Routes
  • Vehicle Inspection
  • CDL License
  • Damage Prevention

Certification

AAMVA Certified

-American Association of Motor Vehicle Administrators 2014-present


Canadian Firearms Safety Course

2014


Ontario Hunters Education Course

2014



Timeline

Centre Supervisor

Serco NA
04.2018 - 11.2018

Customer Service Agent

Serco NA
02.2015 - Current

Driver Examiner

Serco NA
02.2013 - Current

Business Owner

EVRlast Lamdscapes
01.2004 - 08.2013

Diploma - Police Foundations

Humber College

Emergency Services Communication 1&2

Georgian College of Applied Arts And Technology

Fundamentals of Correctional Practices

Algonquin College

High School Diploma -

Fellowes High School

Similar Profiles

CREATE PROFILE
Crystal De Jong