Summary
Overview
Work History
Education
Skills
Personal Information
Additional Skills And Accomplishments
Timeline
Generic

Crystal Dawn Gibson

Santee

Summary

Details-oriented Administrative Secretary with expertise in managing payroll, office administration, and budgeting high-dollar accounts. Demonstrated professionalism, strong communication skills and an excellent work ethic in a high-paced dynamic environment specializing in: Vendor Management, Customer, Payroll, Data Entry, Purchase Orders, Relation/Communication, Accounts Payable/Receivable, Sales/Budgeting. Professional Administrative Secretary with varied experience in delivering exceptional bottom-line results and improving overall operations. Accustomed to handling multiple job duties with a history of tightly managed projects finishing on schedule and within budget. Strong interpersonal, communicative and organizational skills. Intuitive analytical ability to attain logistical and application-level solutions. Confident, strategic thinker with a powerful work ethic.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work History

Spiritual Advisor

Crystal Gibson / CrystalUnfilteredTarot
Santee
03.2019 - Current
  • Advised clients on product selections and optimal usage strategies to see what method works best for them.
  • Continue to provide the ultimate customer satisfaction with professionalism, listening skills and empathy.
  • Clients are encouraged to book one on one individual sessions, in which helped reduce their stress levels by 33%.
  • Conducted market research to identify emerging trends and client needs, such as incorporating zodiac sign readings, free questions once a week and providing a fun, informative and engaging experience.
  • Currently facilitating videos and live streams, teaching participants how to read tarot cards to improve client engagement techniques.

Office Manager / Sales

Gibson Welding
Lakeside
01.2018 - 01.2020
  • DATA ENTRY
  • 10 key, Excel Spreadsheets, Filing
  • Client / Vendor Communication / Budgets
  • Scheduled meetings and input contact information into Microsoft Outlook
  • Create purchase orders, create customer invoices
  • Supply ordering, faxing, answering multi-line telephones, organize office
  • Accounts Receivable, Payable

Server

Olive Garden
09.2013 - 02.2018
  • Anticipating guest needs, Server in a fast-paced, high volume environment
  • Opening duties involving specific inventory restocking and fulfillment
  • Manage 3-4 table stations including large parties
  • Sales professional / Promote new campaigns every six weeks

Server

Viejas Casino
06.2012 - 06.2013
  • Server in an extremely high-paced work environment open 24/7
  • Manage 8-12 table stations at a time
  • Efficiently and quickly take and place all food, drink/alcohol, and dessert orders
  • Accommodate all guests' needs by using excellent customer service skills
  • Proficiency in up-sales

Office Manager

Gibson Welding
10.2008 - 05.2010
  • Create purchase orders, create customer invoices
  • Data entry, 10 key, Excel Spreadsheets, filing per vendor
  • Client/Vendor Communication / Budgets
  • Scheduled meetings and input contact information into Microsoft Outlook
  • Supply ordering, faxing, answering multi line telephones, organize office

Executive Administrative Secretary

City of Chula Vista IT Dept.
08.2006 - 02.2007
  • Create purchase orders for 40+ Vendors per Fiscal year
  • Accounts payable administration; communicate with Vendors; pay invoices
  • Answer multi lined phones, supply ordering, faxing, filing, organizing
  • Scan documents of vendor insurance into Laserfische
  • Process PAYROLL for entire IT Dept. for 25+ employees

Administrative Secretary

Chula Vista Police Department
08.2006 - 02.2007
  • Supported three Police Captains, a Fiscal Operations Manager, and a Public Info. Officer
  • Scheduled meetings and input contact information into Microsoft Outlook
  • Took meeting minutes for special project meetings
  • Processed weekly activity report to be submitted to the office of the City Manager
  • Maintained a complaint log/responded to complaint letters
  • Transcribed correspondence and highly confidential documents

Customer Service/Sales Representative

Cox Communications
06.2000 - 04.2006
  • Handled face-to-face selling of cable, internet, and telephone services to consistently meet and exceed weekly quota
  • Processed credit checks
  • Responsible for accurate posting of payments by using cash handling and cash management skills
  • Reinforce collection policies and clarify customer understanding of the billing process
  • Process work orders for connecting and disconnecting customer accounts

Education

Diploma -

West Hills High School
Santee, CA
09.1996 - 06.1999

Skills

  • Professional Communication
  • Excellent Customer Service
  • Payroll
  • Data Entry
  • Vendor Management
  • Accounts Payable/Receivable
  • Sales/Budgeting
  • Four Diamond Service classes
  • Alcohol Awareness training
  • Food Handlers Training
  • Superior customer service training
  • Efficient in Microsoft Office Suite (Excel, Word, Outlook)
  • 10 Key

Personal Information

Title: Administrative Secretary

Additional Skills And Accomplishments

  • Data Entry
  • Four Diamond Service classes
  • Alcohol Awareness training
  • Food Handlers Training
  • Superior customer service training
  • Efficient in Microsoft Office Suite (Excel, Word, Outlook, & PowerPoint), Adobe Acrobat, 10 Key

Timeline

Spiritual Advisor

Crystal Gibson / CrystalUnfilteredTarot
03.2019 - Current

Office Manager / Sales

Gibson Welding
01.2018 - 01.2020

Server

Olive Garden
09.2013 - 02.2018

Server

Viejas Casino
06.2012 - 06.2013

Office Manager

Gibson Welding
10.2008 - 05.2010

Executive Administrative Secretary

City of Chula Vista IT Dept.
08.2006 - 02.2007

Administrative Secretary

Chula Vista Police Department
08.2006 - 02.2007

Customer Service/Sales Representative

Cox Communications
06.2000 - 04.2006

Diploma -

West Hills High School
09.1996 - 06.1999

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Crystal Dawn Gibson