Baseball
CRYSTAL CRAIG
Parry Sound
Summary
Versatile hospitality professional with extensive experience in front office operations. Proven track record in staff training and development, enhancing customer service, and ensuring adherence to hotel policies. Skilled in reservation management and team leadership.
Excited to reenter the workforce after taking time off to care for a sick family member. I also traveled after many years focused solely on my career. The short absence gave me a much-needed recharge.
Overview
21
21
years of professional experience
Work History
Night Auditor
Parry Sound Inn & Suites
04.2018 - 08.2021
- Oversaw all overnight duties at the Front Desk.
- Complete closing reports, ensuring all financial data is accurate and up-to-date.
- Post correct rates and charges to each folio from multiple departments, addressing any discrepancies.
- Handle check-ins and check-outs, and process payments using POS system.
- Organized and cleaned the reception area for morning staff.
- Prepared all food items for continental breakfast.
Front Desk Manager
Super 8
12.2008 - 04.2018
- Managed the daily and nightly operations of the front desk for a full-service hotel.
- Recruited staff and trained new employees on customer service best practices and front desk operations resulting in a 50% decrease in turnover rate.
- Staff scheduling posted well in advance to ensure staff were well-rested and prepared.
- Handled guest inquiries and complaints, and ensured adherence to hotel policies and procedures.
- Collaborated with other departments to enhance guest experiences and maintained accurate reservation records.
- Maintained and upgraded office equipment, including computers, printers, and POS machines, ensuring optimal performance and minimal downtime.
Front Desk Receptionist
Comfort Inn
01.2003 - 12.2008
- Greet guests and provide information on hotel services and local attractions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
Education
High School Diploma -
Parry Sound High School
Parry Sound, ONSkills
- Front Office Operations
- Customer Service
- Staff Training and Development
- Team Leadership
- Shift Scheduling
- Hotel Policies and Procedures
- Reservation Management
Work Preference
Work Type
Full TimeWork Location
On-SiteInterests
Birdwatching
Knitting
Timeline
Night Auditor
Parry Sound Inn & Suites
04.2018 - 08.2021
Front Desk Manager
Super 8
12.2008 - 04.2018
Front Desk Receptionist
Comfort Inn
01.2003 - 12.2008
High School Diploma -
Parry Sound High School
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