Chad Eberle
Fort St John,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Areas of expertise include: Ability to streamline operations to promote organizational efficiency while keeping safety in the forefront, cultivating and maintaining high-performance teams, Above average ability to work under pressure, (with the ability to work various shifts, weekends, or irregular shifts).
Overview
19
19
years of professional experience
Work History
Ramp Service Manager
WestJet
Edmonton, Alberta
06.2023 - Current
- Provide effective leadership of all below wing activities to maximize safety, service, and operational performance.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly
- Management of Incident investigations and ensure that Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures.
- Responsible for completing safety audits and direction of quality control measures.
- Supervision of all daily ramp operations to ensure Safe, On Time Performance outcomes
- Investigate and document all incidents related to aircraft/equipment damage in timely manner
- Supervision of all daily ramp operations to ensure Safe, On Time Performance outcomes
Station Manager
WestJet Airlines
Fort St John/Comox, British Columbia
06.2019 - 06.2023
- Administer daily operation to make sure policies are adhered to and understood
- Maintain budget, control expenses and responsible for financial budget
- Ensure high quality customer service standards are met
- To provide leadership and management to ground service provider to meet objectives of organization
- Ensure network of support and partnership throughout ongoing communication with internal departments
- Provide customer service and support by motivating and helping team accomplish service standards
- Manpower and scheduling planning
- Constant communication with AEA rep to ensure agents satisfaction and to allow open communication between employees and management
- Collaborated with Regional Management to align station objectives with company goals
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations
Daily Shift Manager
Westjet
Fort McMurray, Alberta
01.2017 - 06.2019
- Lead, motivate and manage staff to delivery safe, efficient and on time turns following Westjet's standards and procedures
- Build and maintain strong customer relations with internal/external agencies, departments and YMM Airport Authority
- Building schedules for agents using Staff Admin, Staff Planner, Roster Maker and ESS
- Annual performance reviews for all direct reports
- Bi weekly Audits WestJet Airlines - Calgary AB, Fort McMurray, Supervision of all daily ramp operations, to ensure Safe on Time Performance outcome
- Evaluate processes and identify opportunities to improve efficiency
- Maintaining strong customer relations with internal/external agencies, departments and YYC Airport Management
- Tow crew and bag room liaison (run bi-weekly meetings to better assist agents with concerns or any ideas to help operation run more efficient)
- Assist with training of new Crew Chiefs
TAC Crew Chief/Shift Lead/DSM
Westjet
Calgary/Fort McMurray, Alberta
01.2005 - 01.2017
- Supervision of all ramp functions, to ensure Safe on Time Performance outcome
Skills
- Organized / Safety-Minded
- Self-motivated / Conflict resolution
- Detail-oriented / Operation Management
- Continuous improvement / Stakeholder relations
Accreditation:
- Valid RAIC holder / De-ice TTT / Situational Leadership II
- Dangerous Goods Certificate
Timeline
Ramp Service Manager
WestJet
06.2023 - Current
Station Manager
WestJet Airlines
06.2019 - 06.2023
Daily Shift Manager
Westjet
01.2017 - 06.2019
TAC Crew Chief/Shift Lead/DSM
Westjet
01.2005 - 01.2017