- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Camping
- Running
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Crystal Clements
Rocklin
Summary
Experienced with team leadership, strategic planning, and employee & morale retention. Skilled in staff training and conflict resolution, as well as fostering productive work environments to set a path for success .
Overview
14
14
years of professional experience
Work History
Manager/Schedule Coordiantor
Shady Coffee and Tea
Roseville, CA
09.2012 - Current
- Led team of baristas to enhance customer service and improve operational efficiency.
- Curated training programs for staff, increasing product knowledge and service quality.
- Researched, organized and led quarterly staff meetings where new menu items would be rolled out, questions and concerns would be answered, and new shop protocols would be implemented, revised or clarified.
- Implemented inventory management system, reducing waste and optimizing supply chain processes.
- Analyzed sales data to identify trends throughout the year, driving targeted marketing initiatives for increased revenue.
- Developed and managed staff schedules on a weekly basis, balancing complex availability, role-specific requirements, and individual employee needs.
Shift Leader
Moksa Brewing Company
Rocklin, CA
12.2018 - 09.2022
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members and new hires on building client relationships to create return guests, safety protocols and pouring techniques to ensure quality.
- Managed inventory levels of beer, clothing and other merchandise in a timely manner.
- Routinely canned, boxed and shipped large quantities of beer on production days.
- Handled high pressure situations involving intoxicated or otherwise disruptive guests with professionalism, composure and dignity.
Education
High School Diploma -
Independence High School
Roseville, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Relationship building
- Shift scheduling
- Conflict resolution
Interests
Timeline
Shift Leader
Moksa Brewing Company
12.2018 - 09.2022
Manager/Schedule Coordiantor
Shady Coffee and Tea
09.2012 - Current
High School Diploma -
Independence High School