Crystal Chapman
Sacramento
Summary
I am a seasoned administrative assistant with over 9 years of working experience in a variety of fields. I pride myself on the ability to multi-task and get the job done with limited instruction. I am a self-starter and a hard worker. I am committed to helping others and being an active member of my community. I strive to work for organizations that have a strong presence in the community as public services is important to me.
Overview
11
11
years of professional experience
Work History
Patient Service Representative II
UC Davis Medical Center
11.2023 - Current
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure
- Assisted with scheduling follow-up appointments according to provider availability
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Referred patients to appropriate professionals and services
- Provided customer service by answering patient questions and addressing concerns
- Obtained proper authorization and identification to release confidential medical records.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Hospital Operator/Admin Assistant II
UC Davis Medical Center
03.2023 - 11.2023
- Managed multiple phone lines simultaneously while providing accurate information to callers
- Greeted visitors and directed them to appropriate locations
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Responded promptly to all emails, voicemails, text messages
- Handled inquiries from internal departments and external customers
- Managed special projects as assigned by management team
- Offered special assistance to persons unable to dial or in emergency situations.
- Kept detailed logs of all incoming and outgoing telephone communications as required by hospital protocols.
- Verified documentation and work order requirements.
- Code lines
- Connected callers with appropriate professional, department, or business.
Customer Service Associate
Corporation Service Company
07.2019 - 03.2023
- Developed solutions to address operational problems quickly and efficiently
- Ensured compliance with all safety regulations in the workplace
- Responded promptly to customer inquiries and complaints regarding product quality
- Demonstrated excellent customer service skills while responding to inquiries and resolving issues for callers
- Managed multiple lines simultaneously while efficiently routing incoming calls to the correct department or individual
- Followed up with customers to support satisfaction and resolve any issues.
- Filed Business Entity's with Secretary Of State
- Formations, Qualifications, Conversions, Apostles
- Paid attention to detail while completing assignments.
Deposit Account Servicing
Golden One Credit Union
01.2019 - 07.2019
- Worked closely with the accounting team to ensure accurate invoicing procedures were followed
- Obtained photocopies from various systems for members
- Processed verification of deposits and member rating requests
- Maintained strict confidentiality on member account transactions
- Posted required fees to member accounts and maintained account maintenance.
Administrative Assistant
Better Life Children Services
07.2017 - 01.2019
- Provides overall administrative support to the department, filing, faxing, copying, mail distribution
- Provides customer service to adoption and foster care families as necessary
- Sets orientation meeting dates and appointments timeline
- Maintained adoption and foster care family charts.
Accounting Specialist Assistant
City Wide Property Services
05.2015 - 07.2017
- Collaborated closely with other departments to resolve any discrepancies or inaccuracies in financial data
- Processed accounts payable transactions including vendor invoices and employee expense reports in a timely manner
- Communicated effectively with customers regarding billing inquiries
- Maintained organized documentation of all accounting activities.
Key Data Operator
Franchise Tax Board
04.2014 - 05.2015
- Customer service, inputting information into a secured database form, various remittances, identifying different workloads, and recording different sources of documents.
- Ensured timely completion of projects by consistently meeting deadlines for data entry tasks.
- Maintained strict confidentiality of sensitive information by adhering to company policies and industry standards.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updated and maintained customer information, documents and records.
Administrative Assistant
Building Materials Distributors
04.2014 - 01.2015
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Assisted the executive management team making informed decisions by providing timely and accurate administrative support.
Education
High School Diploma -
Capital City School
06.2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative II
UC Davis Medical Center
11.2023 - Current
Hospital Operator/Admin Assistant II
UC Davis Medical Center
03.2023 - 11.2023
Customer Service Associate
Corporation Service Company
07.2019 - 03.2023
Deposit Account Servicing
Golden One Credit Union
01.2019 - 07.2019
Administrative Assistant
Better Life Children Services
07.2017 - 01.2019
Accounting Specialist Assistant
City Wide Property Services
05.2015 - 07.2017
Key Data Operator
Franchise Tax Board
04.2014 - 05.2015
Administrative Assistant
Building Materials Distributors
04.2014 - 01.2015
High School Diploma -
Capital City School
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