Crystal Chapman
Sacramento
Summary
I am a seasoned administrative assistant with over 9 years of working experience in a variety of fields. I pride myself on the ability to multi-task and get the job done with limited instruction. I am a self-starter and a hard worker. I am committed to helping others and being an active member of my community. I strive to work for organizations that have a strong presence in the community as public services is important to me.
Overview
11
11
years of professional experience
Work History
Patient Service Representative II
UC Davis Medical Center
Rancho Cordova
11.2023 - Current
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure
- Assisted with scheduling follow-up appointments according to provider availability
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Referred patients to appropriate professionals and services
- Provided customer service by answering patient questions and addressing concerns
- Obtained proper authorization and identification to release confidential medical records.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Hospital Operator/Admin Assistant II
UC Davis Medical Center
Sacramento
03.2023 - 11.2023
- Managed multiple phone lines simultaneously while providing accurate information to callers
- Greeted visitors and directed them to appropriate locations
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Responded promptly to all emails, voicemails, text messages
- Handled inquiries from internal departments and external customers
- Managed special projects as assigned by management team
- Offered special assistance to persons unable to dial or in emergency situations.
- Kept detailed logs of all incoming and outgoing telephone communications as required by hospital protocols.
- Verified documentation and work order requirements.
- Code lines
- Connected callers with appropriate professional, department, or business.
Customer Service Associate
Corporation Service Company
Sacramento
07.2019 - 03.2023
- Developed solutions to address operational problems quickly and efficiently
- Ensured compliance with all safety regulations in the workplace
- Responded promptly to customer inquiries and complaints regarding product quality
- Demonstrated excellent customer service skills while responding to inquiries and resolving issues for callers
- Managed multiple lines simultaneously while efficiently routing incoming calls to the correct department or individual
- Followed up with customers to support satisfaction and resolve any issues.
- Filed Business Entity's with Secretary Of State
- Formations, Qualifications, Conversions, Apostles
- Paid attention to detail while completing assignments.
Deposit Account Servicing
Golden One Credit Union
Sacramento
01.2019 - 07.2019
- Worked closely with the accounting team to ensure accurate invoicing procedures were followed
- Obtained photocopies from various systems for members
- Processed verification of deposits and member rating requests
- Maintained strict confidentiality on member account transactions
- Posted required fees to member accounts and maintained account maintenance.
Administrative Assistant
Better Life Children Services
Sacramento
07.2017 - 01.2019
- Provides overall administrative support to the department, filing, faxing, copying, mail distribution
- Provides customer service to adoption and foster care families as necessary
- Sets orientation meeting dates and appointments timeline
- Maintained adoption and foster care family charts.
Accounting Specialist Assistant
City Wide Property Services
Sacramento
05.2015 - 07.2017
- Collaborated closely with other departments to resolve any discrepancies or inaccuracies in financial data
- Processed accounts payable transactions including vendor invoices and employee expense reports in a timely manner
- Communicated effectively with customers regarding billing inquiries
- Maintained organized documentation of all accounting activities.
Key Data Operator
Franchise Tax Board
Sacramento
04.2014 - 05.2015
- Customer service, inputting information into a secured database form, various remittances, identifying different workloads, and recording different sources of documents.
- Ensured timely completion of projects by consistently meeting deadlines for data entry tasks.
- Maintained strict confidentiality of sensitive information by adhering to company policies and industry standards.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updated and maintained customer information, documents and records.
Administrative Assistant
Building Materials Distributors
Galt
04.2014 - 01.2015
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Assisted the executive management team making informed decisions by providing timely and accurate administrative support.
Education
High School Diploma -
Capital City School
06.2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative II
UC Davis Medical Center
11.2023 - Current
Hospital Operator/Admin Assistant II
UC Davis Medical Center
03.2023 - 11.2023
Customer Service Associate
Corporation Service Company
07.2019 - 03.2023
Deposit Account Servicing
Golden One Credit Union
01.2019 - 07.2019
Administrative Assistant
Better Life Children Services
07.2017 - 01.2019
Accounting Specialist Assistant
City Wide Property Services
05.2015 - 07.2017
Key Data Operator
Franchise Tax Board
04.2014 - 05.2015
Administrative Assistant
Building Materials Distributors
04.2014 - 01.2015
High School Diploma -
Capital City School