Crystal Casanova
Edmonton,AB
Overview
14
14
years of professional experience
Work History
Flight Attendant - In-Flight Director
Flair Airlines Ltd.
11.2022 - Current
- In charge flight attendant responsible for all crew and passengers on board, assign flight attendant positions, brief crew on safety, security, emergency and communication topics.
- Provide guidance and assistance for all passengers ensuring safety and comfort
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Adhere to all Flair Airlines safety and internal procedures/protocols
- Adhere to all aviation rules and regulations
- Provide help to passengers with special needs (children, disabled persons, elders, etc)
- Monitor, manage and secure cabin.
Ramp Agent
Swissport Canada Inc.
06.2022 - 04.2023
- Guide inbound/outbound airplanes to and from the gate
- Transport, load and unload passenger baggage, cargo, and mail
- Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories
- Adhere to airport and Swissport safety regulations.
Surety Administrator
Aviva Insurance Company of Canada
01.2019 - 02.2023
- Issue surety bonds according to government regulations and client requests
- Perform quality control on broker issued performance bonds, bid bonds and pre-qualification letters
- Maintenance of progress on projects by issuing regular report requests from obligees
- Handling of monthly department accounting discrepancies
- Oversee distribution of account, master surety agreement, contractor and pre assigned bond numbers.
Medical Claims Adjuster
Aviva Insurance Company of Canada
01.2019 - 06.2019
- Determine acceptance or denial of medical claims based on coverage stated in the policy
- Ensure invoices for medical treatments are processed in a timely matter
- Advise and education clients on claims process and timeline for proper expectations.
Medical Claims Adjuster
Intact Insurance
04.2018 - 01.2019
- Determine acceptance or denial of medical claims based on coverage stated in the policy
- Ensure invoices for medical treatments are processed in a timely matter
- Advise and education clients on claims process and timeline for proper expectations.
Sales Specialist - Web Team
belairdirect
01.2017 - 04.2018
- Sort, distribute and action all incoming faxes and emails as per new and existing client request
- Assist clients via live online chat for general policy inquiries
- Alberta lead for User Based Insurance smartphone application
- Maintain a monthly sales target by utilizing cross sell opportunities.
Insurance Account Representative
Ted Byrt Insurance Agency Ltd. - StateFarm Agent
12.2015 - 01.2017
- Write new home, automobile and commercial business best suited to each client profile
- Pre approve and finalize vehicle financing coordinating with third party lender
- Service existing policies, complete portfolio reviews to ensure accurate coverage for clients
- Recognize missing product line and pivot where appropriate
- Handle billing requests such as payment, break down and discrepancy resolution
- Intake initial claim information and distribute to appropriate department
- Maintain an above average sales quota while working in an extremely fast paced office.
Insurance Advisor
Canadian Direct Insurance
04.2015 - 12.2015
- Assess client's insurance requirements and recommend coverage as per their needs and budget
- Analyze existing policies and make adjustments as required upon request
- Thoroughly educate clients on policies and explain specific endorsements
- Efficiently maintain a desired call handle time in a high volume contact centre.
Administrative Specialist
Halliburton
09.2012 - 03.2015
- Tracking and processing of company expense invoices
- Creation of requisitions for purchase orders, purchase order processing for payment completion
- Submission of weekly time sheets and monthly job bonuses
- Schedule and coordinate flight and accommodation bookings
- Personnel record maintenance and organization
- Maintained adequate office supply inventory
- Handled telephone calls, routine mail and reallocated as required
- Welcomed visitors, determined nature of dealing and directed to appropriate person.
Technical Writer/ Reception
- Created damaged asset reports for customer charge back purposes
- Selected and edited photographs to illustrate documents
- Maintained records and files of work and revisions
- Welcomed visitors by greeting them on the phone or in person, directing inquiries to appropriate personnel.
Survey Technician
- Created and maintained updated electronic client records that ensured accuracy
- Provided maintenance and general monitoring of live well drilling activity such as depth, direction, and inclination.
Log Data Technician
- Performed quality control checks on data input, provided timely and accurate updates for documents to be approved and sent to clients
- Responded promptly to inquiries, researched errors and provided options and solutions
- Consistently projected a positive image of the organization at every interaction.
Casual/Part Time Employment
01.2010 - 05.2012
- Citadel Theatre: Box Office Supervisor - Managed show will call, patron ticket or account issues, season subscription inquiries and sales, daily cash deposits and box office closure
- Assisted with implementation of improved subscription packaging and pricing which included outbound calls to all current subscribers as well as mailing projects
- WIND Mobile: Customer Service Representative - Advised customers on products and services and made recommendations for their wireless needs
- Performed troubleshooting for technical issues and ensured satisfactory resolutions to problems
- Cleaned and organized sales area and product storage
- Telus: Technical Support Representative - Provided clients with troubleshooting and user education for various products and services such as residential telephone and satellite TV
- Customer Relations Coordinator - Assisted customers with account transactions, bill payments as well as credit and investment inquiries while maintaining a weekly sales goal
- First key holder in daily bank opening and closing procedures including cash counts, distribution and deposits
- Coordinated meetings between existing and potential new clients with appropriate financial adviser based on needs.
Education
High School Diploma -
Regina High School
06.2001
Skills
- Microsoft Office (10 years)
- Lotus Notes (5 years)
- Claims Communication (2 years)
- Administrative Experience (5 years)
- Live Chat
- Technical Support
- Accounting (8 years)
- Help Desk
- Troubleshooting
- Accounts Receivable
- Cold Calling
Timeline
Flight Attendant - In-Flight Director
Flair Airlines Ltd.
11.2022 - Current
Ramp Agent
Swissport Canada Inc.
06.2022 - 04.2023
Surety Administrator
Aviva Insurance Company of Canada
01.2019 - 02.2023
Medical Claims Adjuster
Aviva Insurance Company of Canada
01.2019 - 06.2019
Medical Claims Adjuster
Intact Insurance
04.2018 - 01.2019
Sales Specialist - Web Team
belairdirect
01.2017 - 04.2018
Insurance Account Representative
Ted Byrt Insurance Agency Ltd. - StateFarm Agent
12.2015 - 01.2017
Insurance Advisor
Canadian Direct Insurance
04.2015 - 12.2015
Administrative Specialist
Halliburton
09.2012 - 03.2015
Casual/Part Time Employment
01.2010 - 05.2012
Technical Writer/ Reception
Survey Technician
Log Data Technician
High School Diploma -
Regina High School
Similar Profiles
Simranjot SinghSimranjot Singh
Senior Product Manager at Flair Airlines Ltd.Senior Product Manager at Flair Airlines Ltd.
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines
Hannie SaavedraHannie Saavedra
Flight Attendant at Flair AirlinesFlight Attendant at Flair Airlines
RUPINDER SINGHRUPINDER SINGH
Managing Director at AKAAL SAHAI TRANSPORT LTDManaging Director at AKAAL SAHAI TRANSPORT LTD
Hasrat Singh ChauhanHasrat Singh Chauhan
Volunteer at Leduc Arts FoundryVolunteer at Leduc Arts Foundry