Crystal Cabelguen
Sooke,BC
Summary
Dynamic and results-driven professional with a proven track record at Kozer Contracting Ltd, excelling in operations management and client relationship management. Recognized for enhancing customer satisfaction through exceptional service and effective communication. Skilled in financial planning and known for a strong work ethic, ensuring balanced budgets and efficient team productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Operator
Kozer Contracting Ltd
09.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Handle day-to-day bookkeeping activities.
- Accounts payable and accounts receivable.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office Manager
Rehaume Construction Services Ltd
09.2009 - 09.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
David Thompson Secondary
Invermere, BC06-1999
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Budget development
- Financial planning
- Client relationship management
- Financial reporting
- Cost management
- Accounting principles
- Strong work ethic
- Dependable and reliable
- Customer-oriented
Languages
English
Native or Bilingual
Certification
Quickbooks Online Pro Advisor
Timeline
Owner/Operator
Kozer Contracting Ltd
09.2019 - Current
Office Manager
Rehaume Construction Services Ltd
09.2009 - 09.2019
High School Diploma -
David Thompson Secondary
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