Crystal Cabanillas
Burbank
Summary
Enthusiastic professional with over 7 years of customer service experience. Recognized for effective communication and teamwork, ensuring a welcoming environment. Bilingual in English and Spanish. Seeking an opportunity to enter the Workers' Compensation industry in order to facilitate professional and personal growth.
Overview
11
11
years of professional experience
Work History
Parking Enforcement Officer
Burbank
Burbank
09.2024 - Current
- Monitor and enforce parking regulations within the city of Burbank
- Issue citations for violations and maintain accurate records
- Assist the public with inquiries and provide clear communication on parking policies
- Work collaboratively with city departments and ensure public safety
Esthetician
Fresh Medic Skin Care
Woodland Hills
02.2021 - Current
- Provide facial treatments (ex. Chemical peels, dermaplaning & LED light therapy)
- Set up skincare tools/products
- Sanitize all equipment and treatment room after each client
- Support team with laundry and cleaning duties
Sales Associate
Bath & Body Works
Sherman Oaks
10.2021 - 02.2025
- Deliver personalized customer service
- Process sales/returns as cashier
- Maintain store cleanliness and restocking
- Handle high-volume holiday retail
- Prepared floor set decor
Receptionist
Beauvant Aesthetic Center
Burbank
02.2023 - 05.2024
- Answer incoming calls and return voicemails
- Greet patients and provide front-desk customer service
- Schedule, reschedule, and confirm appointments
- Handle payment transactions
- Perform general clerical and administrative tasks
Event Assistant
Crepas Estilo Sinaloa
North Hollywood
01.2018 - 12.2023
- Scheduled and coordinated event logistics
- Managed guest interactions and supply purchases
- Assisted with food preparation and event setup
Sales Associate
Cotton On Kids
Sherman Oaks
04.2022 - 11.2022
- Operated POS system to process transactions accurately
- Guided customers in selecting products to meet their needs
- Kept sales floor clean and organized to enhance customer experience
Assistant Manager
Stichic Clothing Co
Sherman Oaks
03.2021 - 09.2021
- Supervised store operations opening and closing procedures
- Trained and supervised employees
- Handled cash and managed registers
- Customer service
- Coordinated floor set setup
Sales Associate
Journeys Shoe Store
Northridge
07.2020 - 02.2021
- Helped customers select products and processed payments
- Maintained stockroom and organized displays
- Answered customer inquiries via phone
Childcare Provider
Private
Burbank
01.2015 - 05.2020
- Cared for children aged 2-9
- Planned educational and recreational activities
- Assisted with homework, meals, and bedtime routines
Seasonal Staff
Parks & Recreation Dept.
North Hollywood
06.2019 - 09.2019
- Assisted guests and responded to inquiries
- Supported front-desk and pool clerical duties
- Provided on-site customer service
Sports Medicine Aid
Burbank
Burbank
11.2018 - 12.2018
- Prepared first-aid kits and ice packs for games
- Provided basic care for injured players
- Assisted coaches and communicated with parents
Education
Esthetician License -
Board of Barbering & Cosmetology
04-2023
Esthetician Certification -
Academy for Salon Professionals
05-2021
High School Diploma -
John Burroughs High School
05-2019
Skills
Licensed Esthetician (CA)
- Bilingual: English & Spanish
- Customer Service Excellence
- Sales & Cash Handling
- Reception & Appointment Scheduling
- Team Leadership & Supervision
- Sanitation & Safety Protocols
- Childcare Experience
- Event Setup & Coordination
- Clerical support
- Microsoft Office(Word, Excel, Powerpoint & Outlook) Google Workspace (Docs, Sheets & Slides) software proficiency
Volunteer Experience
Sports Medicine Aid, Burbank, CA, 11/01/18, 12/01/18, Prepared first-aid kits and ice packs for games, Provided basic care for injured players, Assisted coaches and communicated with parents
Timeline
Parking Enforcement Officer
Burbank
09.2024 - Current
Receptionist
Beauvant Aesthetic Center
02.2023 - 05.2024
Sales Associate
Cotton On Kids
04.2022 - 11.2022
Sales Associate
Bath & Body Works
10.2021 - 02.2025
Assistant Manager
Stichic Clothing Co
03.2021 - 09.2021
Esthetician
Fresh Medic Skin Care
02.2021 - Current
Sales Associate
Journeys Shoe Store
07.2020 - 02.2021
Seasonal Staff
Parks & Recreation Dept.
06.2019 - 09.2019
Sports Medicine Aid
Burbank
11.2018 - 12.2018
Event Assistant
Crepas Estilo Sinaloa
01.2018 - 12.2023
Childcare Provider
Private
01.2015 - 05.2020
Esthetician License -
Board of Barbering & Cosmetology
Esthetician Certification -
Academy for Salon Professionals
High School Diploma -
John Burroughs High School