Crystal Butler
Conception Bay South,Canada
Summary
Dynamic and adaptable Business Management and Accounting graduate with a strong work ethic and exceptional interpersonal skills. Proven track record of thriving in fast-paced environments, excelling independently and as part of a team while rapidly mastering new tools and processes. Dedicated to driving team success through consistent results and the cultivation of positive, professional relationships at all levels. Eager to leverage these strengths to contribute meaningfully in a challenging role.
Overview
14
14
years of professional experience
Work History
Front End Customer Service Manager
Dominion
11.2025 - Current
- Led team to enhance customer satisfaction through effective communication and service strategies.
- Implemented training programs to improve staff performance and customer interaction quality.
- Developed processes for handling customer inquiries, resulting in increased response efficiency.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Oversaw daily operations, ensuring adherence to company policies and service standards.
- Established performance metrics to monitor team effectiveness and implement corrective actions as needed.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
Customer Service /Assistant Payroll Clerk
Dominion
06.2024 - 11.2025
- Engaged with customers to ensure a positive experience and satisfaction.
- Managed operation of POS systems to ensure efficient transaction processing.
- Addressed customer inquiries regarding products and provided effective solutions to issues.
- Facilitated payroll processing and administrative operations to ensure timely and accurate employee compensation.
Respite Care Provider
Sandra Rideout
09.2012 - 07.2022
- Supported individuals with daily living tasks including hygiene and mobility
- Managed payroll preparation tasks
- Maintained a clean, safe, and supportive environment
- Observed and reported changes in client health and behavior
Home care worker
Morgan's Personal Care Home
10.2011 - 06.2012
- Delivered compassionate care and emotional support to clients
- Followed prescribed care plans including medication administration
- Prepared meals and ensured household cleanliness
Education
Business Management Accounting Diploma
College of The North Atlantic
St. John's, NL06.2025
High School Diploma - undefined
Queen Elizabeth Regional High
Conception Bay South, NL06.1999
Skills
- Exceptional Attention to Details
- Strong Organizational Abilities
- Ability to Work Independently or in a Team
- Proficient in Microsoft Excel, Persona and Sage 50
- Excellent Verbal and Written Communication
- Follows instructions effectively
- Team development
Timeline
Front End Customer Service Manager
Dominion
11.2025 - Current
Customer Service /Assistant Payroll Clerk
Dominion
06.2024 - 11.2025
Respite Care Provider
Sandra Rideout
09.2012 - 07.2022
Home care worker
Morgan's Personal Care Home
10.2011 - 06.2012
High School Diploma - undefined
Queen Elizabeth Regional High
Business Management Accounting Diploma
College of The North Atlantic