Summary
Overview
Work History
Education
Skills
Affiliations
Perfectionist
Timeline
Generic

Crystal Burke

Parry Sound,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving everybody a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Serenity Seniors residence
Parry Sound, Ontario
01.2022 - Current
  • Assisted in the development of strategies to ensure efficient and productive operations.
  • Provided guidance and support to new staff members on daily tasks and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operation.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed inquiries and complaints in a timely manner.
  • Resolved conflicts between team members effectively.
  • Communicated regularly with people to gain insights into their needs.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations, including scheduling shifts and assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Personal Support Worker

Belvedere Heights Home for the Aged
Parry Sound, Ontario
08.2014 - 10.2022
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
  • Transported clients to medical appointments or other destinations as needed.
  • Collaborated with interdisciplinary team members to develop care plans for individual patients.
  • Educated families about the patient's condition and provided support during difficult times.
  • Monitored changes in client behavior and reported any concerns to nursing staff.
  • Prepared meals according to dietary needs of individuals served.
  • Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
  • Administered medications according to physician's orders and monitored responses to treatment regimens.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Assessed physical condition of patients and identified health problems requiring further medical intervention.
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Observed clinical conditions of patients while providing direct patient care services.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.
  • Facilitated communication between healthcare providers regarding the status of each client's health.
  • Performed light housekeeping duties such as laundry services for residents.
  • Ensured that all necessary supplies are available for providing quality patient care.
  • Organized paperwork related to patient treatments and maintained accurate records.
  • Provided emotional support for terminally ill patients and their families.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Laundered clothing and bedding to prevent infection.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Assisted with meal planning to meet nutritional plans.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Transported patients to medical, dental and personal care appointments.
  • Improved resident and staff engagement through group activities.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Instructed family members on how to provide bedside care.

Server Supervisor

Serenity Seniors residence
Parry Sound, Ontario
04.2003 - 09.2013
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Checked with residents to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next meal.
  • Trained new employees on serving procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for next meal.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.

Education

Personal Support Worker Certificate -

Canadore College
Parry Sound, ON
06-2014

High School Diploma -

Parry Sound High School
Parry Sound, ON
06-1997

Some College (No Degree) - Upgrading

Georgian College
Bracebridge, ON

Skills

  • Product and service knowledge
  • Operations Management
  • Employee Scheduling
  • Employee Performance Evaluations
  • Recruiting and interviewing
  • Task Delegation
  • Policy administration
  • Staff Training and Development
  • Customer rapport
  • Orientating and training
  • Policy Enforcement
  • Money Handling
  • Staff Supervision
  • Employee performance evaluation
  • Workload Management
  • Compliance understanding
  • Microsoft word, excel
  • Communication
  • Problem Solving
  • Task/Time Oriented
  • Promt/Reliable/Trust worthy
  • Efficient
  • Work well under pressure
  • Work well as a team or independently

Affiliations

  • Love to be around family and friends.

Perfectionist

I'm a happily married woman with 4 wonderful children and a grandchild.  I love people and talking.  I really want to step out of my comfort zone and experience possible new beginnings in different areas, explore new things that might strike my interest, I love change.  I'm always willing to learn and motivated  to work efficiently and effectively.  I have really good attention to detail, and I consider myself a bit of a perfectionist, when it comes to my work.  I positive and outgoing while always seeing the glass half-full.

Timeline

Assistant Manager

Serenity Seniors residence
01.2022 - Current

Personal Support Worker

Belvedere Heights Home for the Aged
08.2014 - 10.2022

Server Supervisor

Serenity Seniors residence
04.2003 - 09.2013

Personal Support Worker Certificate -

Canadore College

High School Diploma -

Parry Sound High School

Some College (No Degree) - Upgrading

Georgian College

Similar Profiles

  • Suzanne Hocquard

    Suzanne HocquardSuzanne Hocquard

    Director of Sales & Business Development at Heritage Lodge Seniors ResidenceDirector of Sales & Business Development at Heritage Lodge Seniors Residence

    View Profile
  • HUDA MOHAMMED

    HUDA MOHAMMEDHUDA MOHAMMED

    Personal Support Worker at Greenview Seniors ResidencePersonal Support Worker at Greenview Seniors Residence

    View Profile
  • Marius Stefan

    Marius StefanMarius Stefan

    Building Manager at St. Joseph's Seniors ResidenceBuilding Manager at St. Joseph's Seniors Residence

    View Profile
Crystal Burke