Crystal Buchanan
Calgary,Canada
Summary
Experienced in effectively managing overdue accounts and resolving payment disputes through the use of negotiation techniques and persuasive communication. Proven track record of maintaining accurate records and collaborating with teams to meet collection targets. Dedicated Teaching Assistant focused on supporting faculty with classroom needs, maintaining clean and organized supplies, planning activities, and leading field trips. Excels as a tutor, record keeper, and multitasker. Retail industry professional expert prepared to deliver exceptional customer service and drive sales. Experience in inventory management, customer engagement, and merchandising with a strong focus on team collaboration and adapting to changing needs. Reliable, results-driven with excellent communication and problem-solving skills. Professional energy sales expert equipped to drive business growth and foster client relationships. Skilled in market analysis, strategic planning, and negotiation with a priority on teamwork and adaptability to meet evolving needs. Known for reliability, effective communication, and delivering results.
Overview
9
9
years of professional experience
Work History
Collections Agent
Link Energy
03.2019 - 11.2022
- Was responsible for calling anyone that was late on a payment or bill
- Setting up a payment plan or payment arrangements
- Calling over 80 clients to set up payment arrangements or a payment plan for their account
- Managing accounts details and payments
- Accomplishments, I received an award for the most Dials made for the year as well being one of the top collectors
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Sales Consultant
DNE Resources
09.2018 - 03.2019
- Responsible for switching clients to link energy as their energy provider
- Responsible for breaking down their current energy bill, and showing the rates that they're paying
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Part Time Sales Associate
Bouclair Home Retail Furniture Store
10.2017 - 06.2018
- Responsible for providing excellent customer service when helping with customer questions and concerns
- Maintaining a clean and organized work environment, Such as cleaning and dusting furniture, Building and taking down display products
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
CTS Teachers Assistant
Bishop O'byrne High School
01.2015 - 01.2017
- Helping the teachers organize food supplies
- Monitoring and helping students with kitchen safety
- Answering questions given by students
- Maintaining a clean and organized workplace
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Hair Salon Assistant
Shear Elegance
01.2014 - 01.2017
- Assisting with administrative tasks such as phone calls and scheduling appointments
- Greeting customers and providing a comfortable and friendly experience
- Responsible for maintaining a clean and organized workplace
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Education
High School Diploma - Complete
Bishop O'byrne High School
01.2017
Skills
- Telemarketing Expertise
- Inside Sales Expertise
- Proficient in Organization Management
- Kitchen Operation Proficiency
- Proficient in American Sign Language
- Clear Verbal and Written Skills
- Account management
- Microsoft Office
- Google Docs
- Computer skills
- Telemarketing
- Microsoft Powerpoint
- Payment arrangement
- Collections processing
- Repayment negotiations
- Billing and collections best practices
- Collections
- Outbound calling
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
Accomplishments
- Earned "Most Dials Made" Award in 2022
Languages
American Sign Language
Professional Working
English
Native or Bilingual
Additional Information
Self-Taught American Sign Language (Conversational), Cooking, Baking, Singing, Crafts, Music Artist,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Collections Agent
Link Energy
03.2019 - 11.2022
Sales Consultant
DNE Resources
09.2018 - 03.2019
Part Time Sales Associate
Bouclair Home Retail Furniture Store
10.2017 - 06.2018
CTS Teachers Assistant
Bishop O'byrne High School
01.2015 - 01.2017
Hair Salon Assistant
Shear Elegance
01.2014 - 01.2017
High School Diploma - Complete
Bishop O'byrne High School
Similar Profiles
Tyler MillerTyler Miller
Welder/Fabricator at ENERGY LINKWelder/Fabricator at ENERGY LINK
Shandon LinkShandon Link
Field Mechanic A at Energy LinkField Mechanic A at Energy Link
Kaitlin BrackenKaitlin Bracken
Construction Foreman at Energy LinkConstruction Foreman at Energy Link
Craig DicksonCraig Dickson
Heavy Equipment Technician at Element Technical ServicesHeavy Equipment Technician at Element Technical Services
Simran MadanSimran Madan
Site Operations Manager at DoorDashSite Operations Manager at DoorDash