Crystal Brown
Kitchener,ON
Summary
Driven Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with drivers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
23
23
years of professional experience
Work History
Dispatcher /Scale House Attendant
Wasteco
07.2020 - 02.2024
- Maintained and optimized routes including sequencing, balancing and analyzing KPI's
- Effectively made daily changes to routes due to staffing or customer needs
- Organized Roll Off temp bins for customers including set up and pricing
- Handled incoming calls and e-mails from customers, customer service and sales department
- Initiated communication to customers while drivers are on-site/location to resolve issues delaying service
- Closed routes with attention to detail and accurate capture of issues and weighs
- Greet all incoming truck drivers at scale house
- Responsible for weighing in and out all scale traffic, verifying scale tickets, and ensuring material paid for
- Proficient in TRUX Software.
Commercial Dispatch Team Lead
Waste Management
01.2017 - 02.2020
- Led team of 11 dispatchers by communicating performance standards and objectives
- Held daily team meetings to discuss route issues, procedural changes, team building and important updates
- Mentored and guided team members to foster proper completion of assigned duties and improve route efficiency
- Devised and implemented processes and procedures to streamline operations.
- Managed schedules and found coverage for short shifts.
- Responsible for training new employees
Commercial Dispatcher
Waste Management
01.2011 - 01.2017
- Assigned calls to appropriate routes throughout the day and for next day; managed and determined route actions and assuring route completion
- Worked with sites to optimize routes based on needs of the customer
- Handled incoming calls and e-mails from customer service and sales department, managed requests for all pick-up or delivery on any container movement within market area
- Handled incoming calls from drivers and communicated to customers while drivers are on-site/location, to resolve issues delaying service
- Ensured same-day service on missed pick-ups by managing routes and tracking driver- movement in the field.
Locate Dispatcher / Team Lead
Cable Control Systems
01.2001 - 11.2010
- Scheduled and assigned work for 10+ locators daily
- Dispatched emergency and priority calls
- Problem solved customer inquiries and complaints
- Built strong relations with customers and locators
- Analyzed data to establish efficient work zones
- Imputed daily log sheets for billing purposes
- Trained new office staff
- Assisted in Dig Line Call Centre
Education
High School Diploma -
Archbishop Denis O'Connor Catholic High School
Skills
- Route Planning and Adjustment
- Effective Communications
- Task Prioritization
- Mentoring and Coaching
- Multitasking Abilities
- Flexible and Adaptable
Timeline
Dispatcher /Scale House Attendant
Wasteco
07.2020 - 02.2024
Commercial Dispatch Team Lead
Waste Management
01.2017 - 02.2020
Commercial Dispatcher
Waste Management
01.2011 - 01.2017
Locate Dispatcher / Team Lead
Cable Control Systems
01.2001 - 11.2010
High School Diploma -
Archbishop Denis O'Connor Catholic High School
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