Crystal Brooks
EDMONTON,AB
Summary
Dedicated customer service professional with a proven record in conflict resolution and relationship building. Committed to high customer satisfaction through clear communication and effective interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Norwood legio
Edmonton, AB
12.2025 - 01.2026
- Served a variety of beverages to customers promptly.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted customers with drink selections and provided recommendations.
- Collaborated with kitchen staff to ensure smooth service during busy hours.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions accurately and processed payments efficiently
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
SnowValley Ski Hill
Marie
Edmonton, Alberta
10.2021 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service
Waitress
Kalmas family diner
Langley, British Columbia
06.2016 - 09.2020
- Provided excellent customer service in a fast-paced diner environment.
- Took orders accurately and relayed them to the kitchen staff.
- Assisted with menu recommendations to enhance guest dining experience.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on proper serving techniques and diner protocols.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Bussed tables as needed during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Oak Park High School
Winnipeg, MB06-2003
Skills
- Conflict resolution
- Event coordination
- Customer service
- Inventory management
- Attention to detail
- Product knowledge
- Relationship building
- Time management
- Clear and effective communication
- Alcohol awareness
- Drink preparation techniques
- Engaging personality
- Identification verification
- Preparing garnishes
- Bar service preparation
- Cleanliness and hygiene
- Service-oriented mindset
- Courteous
- Outstanding customer service
- Patience and tolerance
- Hospitality and accommodation
- Anticipating guest needs
- Point of sale systems
- Menu memorization
- Bar restocking
- Classic cocktails
- Professional appearance
- Safe service compliance
- Cash and credit transactions
- Cash register operation
Certification
Pro Served
Timeline
Bartender
Norwood legio
12.2025 - 01.2026
SnowValley Ski Hill
Marie
10.2021 - 05.2023
Waitress
Kalmas family diner
06.2016 - 09.2020
High School Diploma -
Oak Park High School