Crystal Bowers
Belleville,ON
Summary
Skilled courier driver with more than 7 months of experience in timely and reliable delivery services. Strong emphasis on customer interaction and satisfaction, with a goal of promoting a positive workplace atmosphere. Eager to leverage skills in a growth-oriented position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Courier driver
Frdex
Belleville, ON
12.2024 - 08.2025
- A FedEx courier's primary duties involve efficiently delivering and picking up packages, ensuring accurate scanning, and maintaining proper documentation.
- Delivery and Pick-up:
- Route Planning and Management:
- Couriers may be responsible for planning their delivery routes, especially in roles like a "floating" or "switcher" courier.
- Package Handling and Loading:
- This includes loading and unloading packages, potentially of various sizes and weights, from delivery vehicles and conveyor systems.
- Package Delivery and Pick-up:
- Couriers transport packages to and from customers, ensuring timely and accurate delivery. Scanning and Documentation:
- They scan packages upon delivery or pick-up, update delivery records, and may be responsible for obtaining recipient signatures.
- Package Inspection:
- Checking for damage during loading, unloading, and delivery is a crucial aspect of quality control.
- High-Value and Confidential Items:
- Couriers may be responsible for the safe transport of high-value or confidential items, requiring extra care and attention.
- Customer Service, Customer Interaction:
- Couriers interact with customers, answering questions, handling complaints, and providing excellent customer service.
- Payment Collection:
- Some courier roles involve accepting payments for delivered items.
- High-Value and Confidential Items:
- Couriers may be responsible for the safe transport of high-value or confidential items, requiring extra care and attention.
- Customer Service:
- Other Responsibilities
- Compliance and Safety:
- Couriers must adhere to safety procedures and regulations.Communication and Problem-Solving:
- Effective communication and problem-solving skills are often required to handle delivery issues and customer inquiries.
- Load/Unload Vehicles:
- This involves ensuring packages are loaded and unloaded safely and efficiently, potentially utilizing equipment like dollies or forklifts.
- Potential for Sales:
- In some roles, couriers may be encouraged to promote sales and generate incremental revenue, according to FedEx Careers.
- Flexibility:
- Couriers may be required to be flexible with their schedules and work different shifts based on business needs, according to FedEx Careers.
Unemployed
Belleville, ON
12.2022 - 12.2024
- Really tried finding work but was difficult as the job market wasn't that good.
Machine Operator
Hanon Systems
Belleville, ON
09.2022 - 12.2022
- Manually set up, shutdown, locking out machinery
- Produced exceptional products for the industrial needs
- Diligently strived to meet deadlines
- Operated all machines with high level of safety
- Followed and adhered to all OSHA safety rules and regulations
Unemployed
Covid-Belleville, ON
09.2020 - 09.2022
- Was laid off work because of covid as the kids did not go to school for a bit, and they did not need bus drivers for a bit, then when schools went back the company just did not need my services, so they did not bring me back for lack of work. So I worked on myself and my mental health, well still looking for work.
Sales Associate- Part Time
Paul Mac’s Pet Valu
Bancroft
07.2016 - 12.2020
- Greeted customers, in person and on the telephone
- Assisted customers with professionalism and enthusiasm
- Interacted with customers and addressed their needs
- Resourced the products that best suited the needs of the customer, outsourced on behalf of the customer to obtain the products if they were not in stock
- Received incoming inventory and distributed accordingly
- Maintained a clean, sanitary and friendly environment for the customers and staff
Casual School Bus Driver
R&L Bus Lines
Bancroft
11.2019 - 09.2020
- On Call Driver providing coverage as needed
- Picked up and dropped of students to their appropriate destinations following scheduled routes
School Bus Driver
Foley’s Bus Line
Madoc, MT
09.2017 - 06.2019
- Drove 2 full runs AM and PM for both Public and Separate School Boards
- Conducted pre-trip inspections of buses for safe operation
- Performed bus driving duties while keeping student safety a priority resulting in an excellent safety record
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
Receptionist-Assistant- Part Time
Faraday Animal Hospital
Bancroft
06.2016 - 04.2017
- Triaged incoming patients to determine treatment needs and urgency of care, while maintaining a calm, professional approach
- Fielded phone calls from pet owners, answered questions, took messages and booked appointments
- Maintained office and waiting room , keeping common areas clean, sanitary and welcoming to the clients
- Answered owner health questions, by first conferring with the Veterinarians and with direction provided information on best care practices
Sandwich Artist- Full Time
Subway Restaurant
Bancroft
04.2016 - 10.2016
- Assisted customers in choosing menu items by providing food complimenting information
- Greeted customers, promoted specials and took orders
- Organized freezers, refrigerators and storage room to insure efficiency
- Recorded incoming inventory and kept all supplies available for all shifts
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Kept kitchen, counter and dining area’s clean and sanitized at all times
- Performed serving, cleaning and stocking to high standards
- Provided excellent customer satisfaction
Education
High School Diploma - Excellent Customer Service
North Hastings High School
Bancroft, ON04.2006
Skills
- Driving and adaptability
- Machining expertise
- Customer service
- Organizational skills
- Microsoft Excel
- Cloud computing
- CPR and first aid
- Physical stamina
- Communication skills
- Attention to detail
- Time management
- Quick learning
- Working independently
Certification
Class G Licence
Languages
English
Professional Working
Timeline
Courier driver
Frdex
12.2024 - 08.2025
Unemployed
12.2022 - 12.2024
Machine Operator
Hanon Systems
09.2022 - 12.2022
Unemployed
09.2020 - 09.2022
Casual School Bus Driver
R&L Bus Lines
11.2019 - 09.2020
School Bus Driver
Foley’s Bus Line
09.2017 - 06.2019
Sales Associate- Part Time
Paul Mac’s Pet Valu
07.2016 - 12.2020
Receptionist-Assistant- Part Time
Faraday Animal Hospital
06.2016 - 04.2017
Sandwich Artist- Full Time
Subway Restaurant
04.2016 - 10.2016
High School Diploma - Excellent Customer Service
North Hastings High School