Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Crystal Bonham

Torrance

Summary

Ambitious individual with a passion for overcoming challenges and achieving results. Strong interpersonal skills foster effective collaboration while maintaining high productivity independently. Committed to continuous development and delivering value to employers. Open to roles that encourage professional growth and skill enhancement.

Overview

24
24
years of professional experience

Work History

Billing Specialist

Servpro Glendale
Glendale
03.2020 - 08.2023
  • Validated insurance coverage and assessed third-party payers for billing requirements.
  • Resolved claim disputes through negotiation, significantly reducing litigation necessity.
  • Conducted onsite inspections of property damage or loss to evaluate claims.
  • Addressed customer inquiries regarding billing, and account status efficiently.
  • Delivered exceptional customer service by conveying information and actively listening to concerns.

Project Manager

Servpro of Torrance
Torrance
06.2015 - 02.2019
  • I was responsible for the set up and direction, coordination, implementation, negotiation, and control and completion of all construction projects
  • I had to remain aligned with strategy, commitments, budgets, and goals of the customer as well as the goals of the organization
  • Support and direct team
  • Lead quality assurance
  • Monitor and report on project progress

Office Manager

Noga Handyman Services
Palos Verdes Peninsula
01.2015 - 02.2019
  • I help with regular office duties such as filing and answering the phone
  • I also set appointments for clients, am active on job sites for the purpose of making estimates as well as ordering necessary materials for the job
  • This job has entailed me to be extremely personable, honest, disciplined, respectful, and punctual
  • Meet rigid specifications and follow proper protocol
  • Uniquely qualified
  • Display a high degree of honesty, loyalty, and integrity

Personal Assistant

J. DeLuca Fish Company
San Pedro
06.2012 - 01.2015
  • Taking challenging delegations as requested from day to day, with anything from personal errands to office duties
  • I eventually maintained the roll of a project manager during a stressful time for the company
  • I helped to delegate structural improvements to an industrial freezer storage
  • I had to ensure the buildings pass for all inspections that were run in a time efficient manner and always within budget
  • Maintain complete confidentiality
  • Strive to grow professionally through continuous participation
  • Cope effectively with pressure and tensions

Sales Manager & Photographer

Picture People
Torrance
03.2011 - 07.2012
  • As a sales manager I was to negotiate, personalize, and customize our photo packages for our customer's needs
  • Gained better knowledge of photoshop and other various software's that were essential to my position
  • I helped train staff members to raise their average sales
  • As a photographer I would position and photograph individuals to groups of over 30 people including animals and children
  • Maintained and monitored the highest average sale
  • Motivated our team members
  • Excel and demonstrate a natural leadership ability

Instructor

Sky High Chess
Woodland Hills
11.2008 - 03.2011
  • Taught Chess lessons on relevant rules and strategies to kids of all ages/skill levels
  • These lessons and Chess strategies must be taught in a way kids will not soon forget
  • I inspire the class by increasing student development and enthusiasm for learning
  • Aside from planning daily lessons I also supervise the play, as well as play against the students for practice and improvements
  • Tactfully discussed areas in need of improvement
  • Inspired the cooperation and the confidence of students and parents
  • Understand the value of recognition and rewards or positive reinforcement

Office Manager, Lifeguard, & Swim Instructor

Akai swim school
Torrance
08.1999 - 11.2008
  • Knowledgeable in a wide range of office responsibilities
  • Also helped in the selection and training of staff as well as overlooked staff of up to 15 people
  • Collected and disbursed funds from cash accounts, and accurately kept financial records
  • Patrolled recreational areas effectively enforced policies, rules, and regulations while providing a fun and safe environment for the children and other customers
  • Effectively handle information overload
  • Thoroughly analyze condition and reach independent decisions
  • Effectively enforce policies, rules and regulations
  • Recognize the important roles of responsibility, authority and accountability

Education

Certificate - Anatomy

South Bay Massage College
Manhattan Beach, California
02.2010

Diploma - General Studies

South High School
Torrance, California
06.2003

Some College (No Degree) - Pre-Law

El Camino College
Torrance, California

Skills

  • Customer service
  • Attention to detail
  • Active listening
  • Claims negotiation
  • Data entry
  • Problem resolution
  • Professionalism

Volunteer Experience

  • Office Manager, Los Angeles Transition Center, I run the office of a non-profit Ministry and transitional housing center., I handle all new client entries including court documents and court appearances for our clients., We must be in constant contact with client's PO Officers, so deadlines and confidentiality are crucial.
  • Foster & Caretaker, A Cat's Tail, A Cat's Tail is a nonprofit no kill animal rescue that has been run with the help of my family for years., We specialize in bottle feeding and saved many of our furry friends that would have otherwise been another casualty., Not only do we trap and release Feral Cats to help stop overpopulation, but we tame the few that would not survive if released again and we find them a new loving family and warm forever homes.
  • Massage Therapist, South Bay Massage College, Students gathered during a major fire to give our dedicated firefighters and many victims who had been evacuated from or even lost their homes, massages to relieve stress, tension, and hopefully emit positive energy to those in desperate need.

References

References available upon request.

Timeline

Billing Specialist

Servpro Glendale
03.2020 - 08.2023

Project Manager

Servpro of Torrance
06.2015 - 02.2019

Office Manager

Noga Handyman Services
01.2015 - 02.2019

Personal Assistant

J. DeLuca Fish Company
06.2012 - 01.2015

Sales Manager & Photographer

Picture People
03.2011 - 07.2012

Instructor

Sky High Chess
11.2008 - 03.2011

Office Manager, Lifeguard, & Swim Instructor

Akai swim school
08.1999 - 11.2008

Certificate - Anatomy

South Bay Massage College

Diploma - General Studies

South High School

Some College (No Degree) - Pre-Law

El Camino College
Crystal Bonham