Dedicated and adaptable Business Operations Manager committed to ensuring seamless business operations. Demonstrates proficiency in customer service and account management, adept at assuming diverse responsibilities to uphold operational excellence. Successfully spearheaded various marketing campaigns, resulting in substantial outreach and engagement.
Overview
2
2
years of professional experience
Work History
Senior Business Operations Manager
Pontosense Inc.
Toronto
07.2023 - Current
Led customer service initiatives, overseeing the entire process from sensor setup to invoicing, ensuring client satisfaction in a B2B setting
Served as the primary point of contact and coordination for clients, facilitating seamless communication and project execution
Designed and authored the company's white paper, handled copywriting for the website and organized marketing videos, effectively communicating the brand message and value proposition
Implemented and maintained a project tracker system to monitor progress and deadlines for the team, enhancing productivity and efficiency
Led marketing initiatives, managing campaigns on Google, META, and LinkedIn to drive business growth
Designed business assets using graphic design software for marketing and promotional material
Responsible for signing and reviewing NDAs, maintaining confidentiality and legal compliance with internal & external stakeholders.
Financial Analyst
BDO LLP
Toronto
01.2023 - 07.2023
Analyzed financial statements for performance assessment and trend identification
Utilized advanced Excel skills for data analysis and reporting optimization
Maintained attention to detail in financial trend scrutiny, ensuring accuracy
Led client meetings, presenting financial strategies, and addressing inquiries
Spearheaded software integration, training team members for enhanced workflow efficiency
Conducted economic research, providing valuable insights for decision-making
Managed cooperative students, guiding them in financial project execution and skill development
Implemented SharePoint workflows for improved client file management and data security
Introduced and led the implementation of Intelligent Automation Platforms to increase efficiency.
Operations Administrator
Connor, Clark & Lunn Private Capital
Toronto
01.2022 - 12.2022
Managed and resolved IT issues with website systems, including DOXIM, APX (Advent), Sitefinity, JIRA, and CTOM to enhance office productivity
Conducted audits and implemented form changes using PDF mapping and the Informco document management system to surpass compliance standards
Utilized Excel for creating lists, mass uploading data, and performing other administrative activities to streamline client communication and obtain data from portfolio manager teams
Assisted in entering mass trades, contributing to the efforts of other teams to meet trade deadlines effectively
Participated in ad hoc projects such as the launch of Salesforce, beneficiary reviews, and others, showcasing adaptability and contribution to diverse initiatives.
Education
Bachelor of Business Administration - Finance, Financial Analysis