Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal-Ann

Toronto,ON

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

15
15
years of professional experience

Work History

Server Shift Leader

Libretto
04.2022 - Current
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Server/Bartender

Mamma Martinos
04.2018 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server-Assistant Manager

Axis Gallery
03.2012 - 10.2016
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared weekly schedule while obtaining and training staff.
  • Hired weekly entertainment.
  • Controlled social media and marketing.

General Manager

St. James' Gate
01.2012 - 06.2013
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Server to General Manager

744
03.2008 - 07.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Certificate - Human Resources Management

Seneca College

Skills

  • Organizational and multi-tasking
  • Guest Satisfaction
  • High Attention to Detail
  • Customer Service and Rapport

Timeline

Server Shift Leader

Libretto
04.2022 - Current

Server/Bartender

Mamma Martinos
04.2018 - 07.2022

Server-Assistant Manager

Axis Gallery
03.2012 - 10.2016

General Manager

St. James' Gate
01.2012 - 06.2013

Server to General Manager

744
03.2008 - 07.2012

Certificate - Human Resources Management

Seneca College

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