Crystal Alvarez
La Puente
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
16
16
years of professional experience
Work History
Account Manager
GreenWave Ingredients
Orange
09.2022 - Current
- Managed portfolio of 200+ active B2B customer accounts and maintained pipeline of 200+ prospecting buyers through ongoing outreach and follow-up to drive customer engagement.
- Assisted customers with sourcing, quoting, and repeat purchasing decisions, ensuring compliance with all required documents to support revenue growth.
- Manage the order lifecycle from quote to fulfillment to ensure accuracy and delivery.
- Coordinate with sourcing, logistics and operation teams to ensure accurate order fulfillment and delivery timelines are met internally.
- Collaborated with customers to identify correct product from catalog of thousands of ingredient SKUs based on order history, specifications, pricing, and availability.
- Coordinate quarterly and annual purchasing requirements by aligning demand forecasts with product availability, supplier production capacity, pricing and lead times.
- Working with supplement brands, contract manufacturers and finished product manufacturers to source ingredients aligned with purchased & production requirements.
Escalations Banker
Wells Fargo
El Monte
10.2017 - 09.2022
- Coordinated with internal departments to efficiently resolve escalated accounts and transactions, enhancing client satisfaction.
- Analyzed account data to identify root causes and deliver effective resolutions.
- Managed complex client relationships in high-risk accounts, ensuring tailored solutions to meet client needs.
- Maintained accuracy and compliance while processing high-volume transactions, minimizing risk exposure.
- Reported legal issues promptly to relevant channels.
Department Manager
Walmart
City of Industry
03.2012 - 08.2017
- Managed inventory levels, replenishment & merchandising to align with demand planning objectives.
- Managed a team of five plus employees, delegating tasks to meet daily & weekly goals.
- Oversaw daily operations including cash handling, reconciliation, and reporting.
- Coordinated with internal teams to execute floor resets and optimize inventory movement.
- Delivered weekly and monthly reports to management on sales performance and goal achievement.
Office Manager
Carl’s Uniforms
Santa Fe Springs
04.2010 - 03.2012
- Coordinated appointments for CEO, enhancing scheduling efficiency and supporting executive operations.
- Coordinated appointments for City personnel, ensuring timely scheduling and organization.
- Oversaw accounts payable and receivable, ensuring accurate invoice and payment tracking for financial integrity.
- Managed incoming calls, emails, and in-person inquiries to enhance communication and build rapport.
- Managed cash flow, bank deposits, and record keeping.
Education
Business Management -
Everest College
City of Industry, CA01-2010
Skills
- B2B sales management
- Sales pipeline oversight
- Lead prospecting
- Client relationship development
- Territory sales strategy
- CRM management
- Order management
- Order processes
- Vendor collaboration
- Lead time pricing
- Cost management
- Supply chain coordination
- Ingredient sourcing
- Cross-functional teamwork
Timeline
Account Manager
GreenWave Ingredients
09.2022 - Current
Escalations Banker
Wells Fargo
10.2017 - 09.2022
Department Manager
Walmart
03.2012 - 08.2017
Office Manager
Carl’s Uniforms
04.2010 - 03.2012
Business Management -
Everest College