Crystal Alexander
LaSalle,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Expert
Aldo Group
10.2019 - Current
- Handle 50+ customer inquiries daily via phone and email, ensuring timely and accurate responses.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanour.
- Document conversations with customers to track requests, problems, and solutions.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Be an ambassador for the Aldo Group and represent the company culture and values of love respect and integrity in a positive manner
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cabin Grooming Agent
Delta Facilities
05.2019 - 08.2019
- Cleaning, decontamination, and maintenance of and supply Restocking of aircraft.
- Sound knowledge of disinfection and cleaning practices and equipment •
- Knowledge of Airport,Airline and company rules and regulations
- Familiarity with customer service techniques.
- Ability to comprehend and follow all given work instructions, efficiently
Education
No Degree - Accounting
University of Toronto
High School Diploma -
St. Joseph's Convent Kingstown
Bachelor of Arts - Political Science
Concordia University
01.2023
Skills
- Excellent communication skills
- Good team player
- Proactive
- Flexibility
- Organization and Time management
- Work well under pressure
- Detail-oriented
- C4C cloud for customer
- Fluent Commerce
- Hybris
- Five9
- MS Office
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Customer Service Expert
Aldo Group
10.2019 - Current
Cabin Grooming Agent
Delta Facilities
05.2019 - 08.2019
High School Diploma -
St. Joseph's Convent Kingstown
Bachelor of Arts - Political Science
Concordia University
No Degree - Accounting
University of Toronto
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