Crystal Alejo-Fernandez
Freedom
Summary
I am a motivated justice studies undergraduate seeking an internship to gain practical experience in the criminal justice field. I am committed to learning, building my professional skills, and making a positive impact to justice initiatives and community safety.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mountain Mike's Pizza
Watsonville, CA
02.2021 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Implemented strategies to improve customer satisfaction
- Collaborated with team members to enhance service efficiency during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Teacher Volunteer
Mintie White Elementary School
Watsonville, CA
04.2019 - 11.2019
- Evaluated student progress, providing feedback to teachers for individualized support plans.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Established a positive classroom environment that fostered mutual respect and collaboration among students.
- Provided one-on-one support to students struggling with coursework, resulting in significant improvement in their academic performance.
Student Volunteer
Santa Cruz Outdoor Science School
Santa Cruz, CA
04.2022 - 04.2022
- Supervised and cared for a group of 5th-grade students during daytime and overnight camp activities
- Ensured student safety, engagement, and participation throughout the week
- Developed leadership, communication, and organized skills in a structure camp environment
- Recognized as the top cabin leader among all volunteers for outstanding leadership and resonsibility
Education
Bachelor of Science - Justice Studies/ Concentration in Criminology
San Jose State University
San Jose, CA05-2027
Skills
- Customer Service & Client Support
- Active listening & Effective Communication
- Critical Thinking & Analytical Problem Solving
- Legal Research & Case Documentation
- Report Writing & Evidence Organization
- Investigation Support & Case Review
- Quality control & Accuracy Assurance
- Understanding of Criminal Law
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Volunteer
Santa Cruz Outdoor Science School
04.2022 - 04.2022
Customer Service Representative
Mountain Mike's Pizza
02.2021 - Current
Assistant Teacher Volunteer
Mintie White Elementary School
04.2019 - 11.2019
Bachelor of Science - Justice Studies/ Concentration in Criminology
San Jose State University