Crystal Adams
Toronto,ON
Summary
Accomplished/Serviced-focused General Manager with a proven track record at Fox and Fiddle, enhancing operational efficiency and spearheading growth strategies. Expert in budget administration and team building, successfully driving sales and profitability. Skilled in implementing effective marketing techniques and fostering customer retention, demonstrated through significant business expansion. Dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
General Manager
Fox and Fiddle
05.2013 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Formulated policies and procedures to streamline operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Department Manager
Walmart
02.2010 - 06.2015
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Police Foundations
Durham College
Oshawa, NoneHigh School Diploma -
Central Collegiate Institute
Oshawa 06-2010
Skills
- Sales
- Advertising and marketing
- Recipes and menu planning
- Team training / Team building and development
- Budget administration
- Customer retention
- Schedule management
- Networking
- Project planning
- Staff training/development
- Team building
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies managed partner relationships on a daily basis.
- Developed new marketing strategy which increased customer base by 23%.
- Supervised team of 25 staff members.
Languages
English
Native or Bilingual
Timeline
General Manager
Fox and Fiddle
05.2013 - Current
Department Manager
Walmart
02.2010 - 06.2015
Police Foundations
Durham College
High School Diploma -
Central Collegiate Institute
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