Crystal Garcia
Lake Elsinore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Brümate
Denver
10.2019 - 01.2020
- Assisted customers with product inquiries and order issues.
- Processed returns and exchanges efficiently according to company policy.
- Maintained accurate records of customer interactions in CRM system.
- Collaborated with team members to resolve complex customer problems.
- Educated customers on product features and benefits during calls.
- Responded promptly to customer emails and chat inquiries daily.
- Escalated unresolved issues to management for further assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Service Deli Clerk
Stater Brothers Markets
Lake Elsinore
03.2019 - 08.2019
- Prepared and arranged deli meats and cheeses for customer service.
- Operated slicing machines to ensure product quality and freshness.
- Assisted customers with product selection and provided product information.
- Restocked shelves and displays to ensure product availability for customers.
- Assembled and served meals according to specific guest requirements.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Resolved customer complaints quickly and efficiently in order to maintain high level of satisfaction.
- Documented and entered special orders for event catering and party trays.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Customer Service Representative
Target
Lake Elsinore
04.2009 - 07.2009
- Processed returns and exchanges efficiently according to company policy.
- Collaborated with team members to resolve complex customer problems.
- Escalated unresolved issues to management for further assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Excelled in exceeding daily credit card application goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answering phone calls and transferring them to the proper department.
- Check inventory for a customer who calls in.
- Returns were processed and then organized.
- Go backs (returns) that were full were delegated to a floor team member to restock.
- While working the customer service desk I worked the photo department as well.
- Helped customers use the self help printing stations.
- Took special orders for prints and accessories.
- Trained other employees on the photo equipment.
- I was in charge of answering phone for both departments.
- Set up the photo department. Updating and starting up computer systems.
- Started and cleaned the printing equipment daily.
- Closing consisted of emptying machines with chemicals. Closing down and organizing all area.
- Finish all orders and file them for future pick ups.
- Organization was our top priority this ensured that customers were helped accurately and efficiently.
Education
California GED
Imperial Beach, CASkills
- Customer service
- Conflict resolution
- Product knowledge
- Retail marketing
- Problem solving
- Effective communication
- Time management
- Inbound and outbound calling
- Payment processing
- Multi-task management
- Refunds processing
- Customer satisfaction measurement
- Punctuality and reliability
- Service upselling
- In-store support
- Strong teamwork
- Professional telephone demeanor
- Multitasking and organization
- Call center procedures
- Verbal and written communication
- High-energy attitude
- Courteous demeanor
- Complaint resolution
Certification
- California real estate license
Affiliations
- 3 kids
- 2 dogs
- A husband
- I run our household. Everything from shopping, cooking, cleaning, bill paying, scheduling maintenance on the house and the pool. I am great at multi tasking and keeping everyone on schedule and accountable
- I love organizing and keeping everything together for a smooth week.
Timeline
Customer Service Representative
Brümate
10.2019 - 01.2020
Service Deli Clerk
Stater Brothers Markets
03.2019 - 08.2019
Customer Service Representative
Target
04.2009 - 07.2009
California GED