Cruz Gallardo
Visalia
Summary
Knowledgeable and dedicated professional with experience in multiple settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Customer Service Representative
T-Mobile
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers about billing, payment processing and support policies and procedures.
Cell Phone Repair Technician
Visalia IPhone Repair
08.2021 - 10.2022
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Specialized in repairing Apple phones/products and frequently worked on other manufacturer models.
- Identified issues, analyzed information and provided solutions to problems.
Security Officer
G4S Secure Solutions USA
02.2021 - 06.2021
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Stock Clerk
Child Support Services
03.2020 - 12.2020
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documents.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Security Officer
American Guard Services Inc.
08.2019 - 04.2020
- Conducted hourly patrols of key areas to spot and control security concerns.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Asset Protection Associate
Ross Stores Inc.
06.2018 - 12.2018
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
Associate Cashier
Walmart
02.2017 - 03.2018
- Reported security and service incidents to management.
- Completed purchases using Point of Sale systems.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
Master At Arms (Military Police)
United States Navy
01.2013 - 01.2017
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used Computer Aid Dispatch to track and maintain case incident numbers and logs.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Associate’s in Criminal Justice -
San Joaquin Valley College
Visalia, CA07.2019
High School Diploma -
Redwood High School
Visalia, CA06.2010
Skills
- Product restocking
- Order Fulfillment
- Product Organization
- Stocking
- Complaint resolution
- Recordkeeping strengths
- Customer service
- Safety processes and procedures
- Effective communication
- Warehousing functions
Timeline
Call Center Customer Service Representative
T-Mobile
10.2022 - Current
Cell Phone Repair Technician
Visalia IPhone Repair
08.2021 - 10.2022
Security Officer
G4S Secure Solutions USA
02.2021 - 06.2021
Stock Clerk
Child Support Services
03.2020 - 12.2020
Security Officer
American Guard Services Inc.
08.2019 - 04.2020
Asset Protection Associate
Ross Stores Inc.
06.2018 - 12.2018
Associate Cashier
Walmart
02.2017 - 03.2018
Master At Arms (Military Police)
United States Navy
01.2013 - 01.2017
Associate’s in Criminal Justice -
San Joaquin Valley College
High School Diploma -
Redwood High School