Cruz Bell
Edmonton,AB
Summary
Dynamic and compassionate professional with a strong background in customer service at Atria Retirement Canada. Proven ability to enhance client experiences through empathy and effective conflict resolution. Skilled in inventory management and team collaboration, consistently ensuring high-quality service and operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Atria Retirement Canada
Edmonton, Alberta
10.2023 - Current
- Ensure that I understand and adapt to all residents, with their reality and their presence, with sensitivity and respect.
- Enhanced the lives of seniors by providing services with empathy, patience, and a warm smile.
- Understand and review the daily menu and dining schedule, and present it to the residents.
- Serve in a restaurant-style dining atmosphere, with a high level of customer service and attention to detail.
- Set and clear tables, take food and beverage orders, and serve residents in a hospitable manner.
- Embrace teamwork and collaboration among all staff, fill in positions on occasion where other departments need help, such as kitchen dishwasher, and assist with food preparation.
Food Pantry Assistant Volunteer
Bethel Food Bank
06.2022 - 07.2023
- Assisted clients in selecting food items based on dietary needs and preferences.
- Organized and stocked pantry shelves to ensure easy access to food supplies.
- Collaborated with team members to prepare food distribution materials for clients.
- Trained new volunteers on pantry operations and client interaction protocols.
- Engaged with clients to understand their needs and provide compassionate service.
- Assisted with unloading shipments of donated food items from delivery vehicles.
- Ensured compliance with relevant health codes when handling food products or equipment used for processing them.
Education
Bachelors of Arts - Economics
MacEwan University
Edmonton, AB04.2028
Graduated -
Bellrose Composite High School
Edmonton, AB06.2024
Skills
- Exceptional customer service
- Friendly, positive attitude
- Clear, respectful communication
- Service prioritization
- Order accuracy
- Conflict resolution
- Inventory management
- Organizational skills
- Multitasking
- Team collaboration
- Troubleshooting software
- Computer skills
- Project management
- Empathetic communication
References
Available upon request
Timeline
Wait Staff Member
Atria Retirement Canada
10.2023 - Current
Food Pantry Assistant Volunteer
Bethel Food Bank
06.2022 - 07.2023
Bachelors of Arts - Economics
MacEwan University
Graduated -
Bellrose Composite High School