Croydon Tone
Etobicoke,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Recreation Director
Jadaco Recreation Management
Toronto, ON
09.2023 - 11.2023
- Developed, organized and implemented recreational programs for all ages.
- Created a budget for recreation activities and monitored expenditures to ensure adherence.
- Coordinated with other departments to facilitate the successful implementation of recreational activities.
- Supervised staff responsible for planning, organizing, and implementing recreation programs.
- Established schedules and assigned duties to staff members.
- Organized special events such as tournaments, competitions, festivals.
- Ensured compliance with safety regulations during all recreational activities.
- Provided guidance to participants on proper use of equipment, rules of play and safety procedures.
- Maintained records related to attendance at recreation activities and programs offered.
- Monitored inventory levels of supplies needed for various recreation programs and ordered items when necessary.
- Assessed staffing needs related to upcoming recreational events or activities.
- Prepared reports summarizing the impact of various recreation initiatives on overall organizational performance.
Assistant Manager
Hyper City
Mumbai, Maharashtra
01.2019 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Senior Customer Service Associate
Teleperformance Global Services Private Limited
Mumbai, Maharashtra
12.2021 - 08.2022
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Maintained accurate records of customer interactions and transactions for future reference.
- Performed basic troubleshooting on products to determine the best resolution.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Utilized a variety of software applications to respond quickly to customer queries.
- Monitored incoming calls and emails from customers, responding promptly and professionally.
- Assisted customers in navigating website features, enabling them to find products easily.
- Identified potential areas of improvement within customer service operations and communicated recommendations to management team.
Education
Global Business Management Degree -
Conestoga College
Brantford, ON12-2023
Bachelors in Commerce - Accounting And Finance
Mumbai University
Mumbai05-2020
Skills
- Activity Scheduling
- Program assessment
- Partnership Development
- Facility Management
- Activity Organization
- Organizational Skills
- Team Management
- Professionalism
- Purchasing and planning
- Display Creation
- Excellent organizational abilities
- Attention to Detail
- Adaptability
- Time management abilities
- Task Prioritization
- Effective Communication
- Analytical Thinking
- Decision-Making
- Problem-Solving
- Inventory Replenishment
- Retail Inventory Management
- Produce trimming
- Quality Control Analysis
- Supply Chain Coordination
- Merchandising Strategies
- Resource Allocation
- Display replenishment
- Customer Service
- Resource Management
- Waste Reduction
Timeline
Recreation Director
Jadaco Recreation Management
09.2023 - 11.2023
Senior Customer Service Associate
Teleperformance Global Services Private Limited
12.2021 - 08.2022
Assistant Manager
Hyper City
01.2019 - 12.2022
Global Business Management Degree -
Conestoga College
Bachelors in Commerce - Accounting And Finance
Mumbai University
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