Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Courtney Rowlett

Edmonton,AB

Summary

Efficient Cashier Manager with over 10 years of experience in customer service, managing cash-handling procedures, and inventory management. Proven track record in training staff, ensuring smooth operations, and high satisfaction. Skilled in fostering positive client relations, procedures, coordinating cashier assignments, and improving store operations. Strengths include strong leadership abilities and customer service expertise. Possess exceptional problem-solving capabilities and adept at multitasking in fast-paced retail environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier Manager

Bonnie Doon Bowling Lanes
Edmonton, Alberta
08.2011 - 07.2025
  • Managerial role for the last 7-8 years.
  • Taking reservations daily via telephone and emails.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Aiding hundreds of customers daily in a timely and organized manner.
  • Cooking when needed in a full kitchen with multiple orders at a time.

Retail Sales Associate

Penningtons
Edmonton, Alberta
06.2016 - 09.2016
  • Organized displays to attract customers and promote sales.
  • Assisted customers with finding the right product for their needs.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions in an efficient manner while providing excellent customer service.

Education

High School Diploma -

Harry Ainlay High School
Edmonton, AB
06-2011

Skills

  • Cash handling
  • Reservation management
  • Customer service
  • Inventory management
  • Employee training
  • Shift oversight
  • Customer/Client relations

Affiliations

  • Bowling 5pin has been a passion of mine child a young child.
  • Cooking is a great relaxer for me at the end of the day.

Certification

  • Proserve License for over 10 years.

Languages

French
Professional

References

References available upon request.

Timeline

Retail Sales Associate

Penningtons
06.2016 - 09.2016

Cashier Manager

Bonnie Doon Bowling Lanes
08.2011 - 07.2025

High School Diploma -

Harry Ainlay High School

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Courtney Rowlett