Joanna Sustaita
Fresno
Summary
Customer-focused professional with experience in retail and service operations. Skilled in call handling, problem resolution, and delivering excellent customer experiences in fast-paced environments. Strong communicator with the ability to manage teams, multitask, and maintain service standards. Seeking a call center position to apply interpersonal and organizational skills.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Store Manager
Plato’s Closet
01.2024 - Current
- Managed daily store operations including staffing, scheduling, inventory, and customer service. Resolved customer concerns professionally, trained team members, and handled cash management and daily reporting.
Manager
Clovis Floral & Café
01.2019 - 01.2024
- Oversaw shop and café operations, including orders, events, and deliveries. Provided personalized service, supervised staff, and managed inventory and vendor relations.
Bakery Supervisor
Eddie's Bakery & Café
01.2014 - 01.2018
- Supervised bakery operations and front-of-house service. Delivered efficient customer service, resolved concerns, trained staff, and managed inventory and supplies.
Education
Culinary Studies
California Culinary Academy
San Francisco, CA01.2006
High School Diploma - undefined
Kingsburg High School
Kingsburg, CA01.2003
Skills
- Customer Service & Support
- Call Handling & Communication
- Conflict Resolution
- Multi-tasking & Time Management
- Team Leadership & Training
- CRM & POS Systems
- Order Processing & Documentation
- Attention to Detail
- Policies and procedures
Additional Strengths
- Excellent phone etiquette
- Empathetic and professional under pressure
- Adaptable and team-oriented
- Organized and detail-oriented
Languages
English
Spanish
Timeline
Store Manager
Plato’s Closet
01.2024 - Current
Manager
Clovis Floral & Café
01.2019 - 01.2024
Bakery Supervisor
Eddie's Bakery & Café
01.2014 - 01.2018
High School Diploma - undefined
Kingsburg High School
Culinary Studies
California Culinary Academy