Cristyne Francisco
Santa Ana
Summary
Adaptable and empathetic professional with experience in customer service and youth mentorship. Demonstrates strong emotional intelligence and active listening skills to support individual growth and ensure positive experiences in diverse environments. Skilled in effective communication, teamwork, and building meaningful relationships.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
Tustin
02.2019 - Current
- Greeted customers warmly, creating a welcoming atmosphere and enhancing overall customer experience.
- Ensured cleanliness and organization of service area and display cases, contributing to a positive shopping environment.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Addressed customer inquiries and resolved issues promptly, fostering satisfaction and loyalty.
Program Facilitator Intern
Girls Inc.
Buena Park
08.2025 - 12.2025
- Aided in the planning and organization of workshops for young women, enhancing participant engagement.
- Aided mentors and volunteers in executing programming sessions, contributing to effective learning experiences.
- Collaborated with staff in developing programming materials, ensuring alignment with participant needs.
- Engaged students through lecture and discussion, increasing classroom interaction to build an inclusive learning environment.
- Remained calm and patient in student interactions to support individual growth and development.
Youth Mentor Volunteer
Big Brothers Big Sisters
Santa Ana
01.2019 - 05.2019
- Monitored student performance and academic progress, providing tailored support to help each student reach their goals.
- Facilitated youth's development of social skills and personal growth, fostering confidence and self-awareness.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Embodied professionalism and ethical behavior, positively influencing students through consistent role modeling.
Education
Associate of Arts -
Irvine Valley College
Irvine, CA05-2022
Bachelor of Science -
California State University, Fullerton
Skills
- Customer service
- Problem-solving
- Effective communication
- Active listening
- Team collaboration
- Conflict resolution
- Cultural sensitivity
- Emotional intelligence
- Teamwork and collaboration
- Adaptability
Languages
Spanish
Native/ Bilingual
Timeline
Program Facilitator Intern
Girls Inc.
08.2025 - 12.2025
Guest Service Representative
Nothing Bundt Cakes
02.2019 - Current
Youth Mentor Volunteer
Big Brothers Big Sisters
01.2019 - 05.2019
Associate of Arts -
Irvine Valley College
Bachelor of Science -
California State University, Fullerton