Cristymon Jacob
Saskatoon,Saskatchewan
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
Work History
Supervisor
FAMILY PIZZA
Saskatoon, SK
12.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Complied with company policies, objectives and communication goals.
Food Service Supervisor
DENNY'S RESTAURANT
Saskatoon, SK
01.2022 - 11.2023
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Improved presentation and sales approaches to increase revenue.
Assistant General Manager
GHOST KITCHEN BRANDS
Etobicoke
10.2020 - 12.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Education
DIPLOMA IN HOTEL AND RESTAURANT OPERATIONS -
Cambrian College of Applied Arts And Technology
Toronto, ONSkills
- Operations Management
- Training and mentoring
- Financial Management
- Inventory Control
- Data Analytics
- Staff Development
Accomplishments
- GRADUATED WITH AN OVERALL GPA OF 3.28
Timeline
Supervisor
FAMILY PIZZA
12.2023 - Current
Food Service Supervisor
DENNY'S RESTAURANT
01.2022 - 11.2023
Assistant General Manager
GHOST KITCHEN BRANDS
10.2020 - 12.2022
DIPLOMA IN HOTEL AND RESTAURANT OPERATIONS -
Cambrian College of Applied Arts And Technology