Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cristy Wallace

Calgary,Canada

Summary

I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience

Work History

Operations Team Member

Value Village
04.2014 - Current
  • Resolved customer complaints promptly while upholding exceptional service standards.
  • Participated in Joint Health and Safety Committee activities to enhance workplace safety.
  • Supported customer transactions at Assisted Check Out to ensure efficiency.
  • Guided customers in designing, creating, and locating costumes as a costume consultant.
  • Conducted morning maintenance and cleaned sales floor to maintain presentation.
  • Assisted managers with various tasks to facilitate operational success.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed exchanges in accordance with company policies.
  • Maintained the cleanliness of the store environment, including floors, windows, and displays.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.

Donor Relations Assistant

Canadian Cancer Society
Calgary, Canada
07.2010 - 08.2011
  • Maintained accurate records of donations and donor contact information.
  • Responded to inquiries from donors regarding their donations or related matters.
  • Processed incoming donations by entering data into appropriate databases.
  • Communicated regularly with donors to inform them of upcoming events and activities.
  • Developed relationships with donors to ensure their satisfaction with the organization.
  • Acknowledged donor contributions through calls, emails, cards, and letters to show appreciation for donations and fundraising efforts.

Sales Associate

JB’s Bags
Calgary, Canada
07.2008 - 12.2009
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Front End Supervisor

Michael’s Crafts
Calgary, Canada
08.2007 - 04.2008
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Ensured adequate staffing levels during peak business hours.
  • Trained new employees in customer service techniques and store policies.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Processed returns and exchanges according to company policies.
  • Resolved customer complaints in a professional manner.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.

Deli Clerk

Sobey’s Grocery
Calgary, Canada
12.2005 - 03.2007
  • Rotated product on shelves to ensure freshness.
  • Maintained cleanliness of the deli area and equipment.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Prepared all food orders according to customer specifications.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Provided accurate pricing information when requested by customers.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Greeted customers in a friendly and professional manner.

Sales Associate

Eddie Bauer
Calgary, Canada
06.2005 - 12.2005
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Back Shop Attendant

Cottonwood Golf Course
DeWinton, Canada
03.2003 - 10.2003
  • Maintained the cleanliness of clubhouse and grounds by picking up trash and debris.
  • Monitored customer behavior to ensure compliance with safety regulations and proper etiquette on the course.
  • Provided assistance to golfers in need of directions or rules clarification.
  • Inspected golf carts prior to rental to ensure they are in good working order.
  • Attended staff meetings regularly to stay updated on new procedures or changes in policy.
  • Reported any damage or maintenance needs on the course to management.
  • Performed basic maintenance tasks such as raking bunkers, filling divots, mowing greens and cleaning clubs.
  • Managed the rental of golf equipment and carts, ensuring proper handling and return.
  • Collaborated with maintenance staff to report and address any course damages.
  • Kept accurate records of golf course usage, member preferences, and inventory levels.
  • Provided excellent customer service to members and guests, ensuring a positive golfing experience.

Education

Diploma -

Calgary Academy
Calgary, AB, Canada
01.2003

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Conflict resolution
  • Visual merchandising
  • Problem solving
  • Customer relationship management
  • Scheduling
  • Relationship building
  • Cash register operation
  • Microsoft Word proficiency
  • PowerPoint proficiency
  • Excel proficiency
  • Research skills
  • Product display creation
  • Scheduling expertise
  • Team collaboration and individual work

Affiliations

  • I am an avid musician and artist who works in multiple media types.
  • I'm a writer presently working on a book with my best friend.

References

References available upon request.

Timeline

Operations Team Member

Value Village
04.2014 - Current

Donor Relations Assistant

Canadian Cancer Society
07.2010 - 08.2011

Sales Associate

JB’s Bags
07.2008 - 12.2009

Front End Supervisor

Michael’s Crafts
08.2007 - 04.2008

Deli Clerk

Sobey’s Grocery
12.2005 - 03.2007

Sales Associate

Eddie Bauer
06.2005 - 12.2005

Back Shop Attendant

Cottonwood Golf Course
03.2003 - 10.2003

Diploma -

Calgary Academy

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Cristy Wallace