Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Accomplishments
Timeline
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Cristy Stevenson

Grande Prairie,Canada

Summary

Community-focused marketing and communications professional with expertise in art, music, and design. Demonstrated success in enhancing community engagement through strategic volunteer initiatives. Proven leadership and relationship-building abilities drive collaborative team environments while promoting artistic culture.

Overview

17
17
years of professional experience

Work History

Store Manager

The UPS Store 289
Grande Prairie, AB
02.2023 - Current
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Inspected finished products for accuracy prior to delivery or shipment to customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw staff training on operating the presses and other equipment used in the print shop.
  • Ordered supplies from vendors when necessary to keep up with production demands.
  • Reviewed invoices from suppliers to verify accuracy before processing payment requests.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses concerning production, pricing, and sales.
  • Resolved customer complaints regarding product quality or service issues promptly and professionally.
  • Implemented successful business strategies to increase revenue.
  • Proficient with: Adobe Photoshop, Adobe Lightroom, Adobe Illustrator, Fiery.

Store Associate

The UPS Store 289
Grande Prairie, AB
10.2022 - 02.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Music Assistant

Q99FM-CIKT
Grande Prairie, Canada
01.2017 - 07.2021
  • Handles the day to day music duties for Q99
  • Trouble shooting when issues arise with the music logs, library and scheduling
  • Executes the majority of the maintenance for the format clocks, assignment grids, and music library
  • Training new staff on Music Scheduling processes and MusicMaster
  • Hands on training of new staff in studio, on remotes, and with voice tracking
  • Generates reports
  • Develop best practices for training and the day to day execution of music logs on Q99

On Air Personality- Afternoon Drive Show Host

Q99FM-CIKT
Grande Prairie, Canada
03.2016 - 07.2021
  • On air shifts
  • Interviews
  • On-location remotes
  • Emceeing and public appearances
  • Client consultations and listener customer service
  • Execution of The Weekly interview feature OUR YQU on the Q99DriveShow
  • Social media posts with videos and photos
  • Commercial production
  • Proficient with the follow Software and programs: Adobe Audition, VoxPro, Music Master, Futrui, BDS, DMDS, and WideOrbit

Marketing Representative

Q99FM-CIKT
Grande Prairie, Canada
01.2014 - 03.2016
  • Develop new business with the assistance of seed accounts, cold calling and prospecting
  • Prepare and present client centered promotions and proposals
  • Client consultations and customer service
  • Budget Management
  • Sales Package implementation

Promotions Director

Q99FM-CIKT
Grande Prairie, Canada
07.2011 - 12.2014
  • Management of all Q99 promotions for both Programming and Sales department
  • Implementation and Execution of all promotions
  • Client consultations and customer service
  • In house Imaging Voice
  • Non-profit salesperson
  • Budget Management
  • Sales Package implementation
  • Emceeing when required
  • Management of all social media, including website, mobile app and Social Media utilities (Facebook, Twitter, Soundcloud, Youtube, Flickr, Pintrest)
  • Adobe Auction/TLC , Photoshop Elements, Short Stack, Mobile Roadie
  • On location Remotes

Booking Agent/Online Manager/Promoter

DeAnna
Meadow Lake, Canada
01.2009 - 09.2011
  • Booked interviews
  • Booked live performances
  • CD/Promotional Poster Graphics
  • Built and Managed website
  • Management of all social media, including Social Media utilities (Facebook, Twitter, Youtube, Myspace, Sonicbids)
  • Uploading of music to online sales distribution companies
  • Booked events
  • Adobe Auction

Creative writer / Producer

Q99FM-CIKT
Grande Prairie, Canada
06.2010 - 06.2011
  • Write and produce creative script
  • Adobe Auction
  • TLC
  • Client consultations and customer service
  • On location Remotes

On Air Personality

102.3 FM CJNS Radio
Meadow Lake, Canada
09.2007 - 06.2010
  • On Air Personality
  • On air Shifts
  • Interviews
  • On location Remotes
  • Commercial writing / production
  • Front desk administration
  • Occasional sales
  • Client consultations and customer service

Education

Some College (No Degree) - Indigenous Canada

University of Alberta -Coursera
Online

Some College (No Degree) - Effective Communication

University of Colorado Boulder - Coursera
Online

Some College (No Degree) - Graphic Design

California Institute of The Arts - Coursera
Online

Some College (No Degree) - Modern & Contemporary Art & Design Specialization

The Museum of Modern Art - Coursera
Online

Advanced Radio and Basic Television - Radio

Western Academy of Broadcasting College
Saskatoon, Saskatchewan
01.2007

Grade 12 -

McNaughton High School
Moosomin, Saskatchewan
06.2006

Skills

  • Strong communication
  • Sound decision-making
  • Public speaking
  • Conflict and complaint resolution
  • Networking
  • Photography
  • Graphic Design
  • Marketing
  • Client/Customer - focused
  • Adaptable
  • Diligent

References

Available upon Request

Volunteer Experience

  • United Way Alberta North West, Grande Prairie, Alberta, 2024 to Present, Board Member
  • Highland Park Neighborhood Association, Grande Prairie, Alberta, 2022 to Present, Committee Member
  • Committee Chair, Relay for Life, Grande Prairie, Alberta, 10/01/18, 06/30/19, Event Planning and Structure, Estimate costs and revenues, Recruitment and retention of Committee and event volunteers
  • Entertainment and Luminaries, Relay for Life, Grande Prairie, Alberta, 10/01/16, 10/01/18, Planning Committee Member
  • Event Chair, 2015 Special Olympic Alberta Winter Games, Grande Prairie, Alberta, 07/01/12, 03/01/15, Strategic planning, Event Structure, Estimate costs and revenues, Recruitment and retention of Games Committee and event volunteers., Governance
  • President, Rotaract, Grande Prairie, Alberta, 07/01/13, 12/31/14, Plan and run meetings, Plan and execute fundraisers, Attend monthly Rotary meetings, Recruit and retain volunteers
  • President Elect, Rotaract, Grande Prairie, Alberta, 07/01/12, 06/30/13, Plan and run meetings when the President isn’t present., Plan and execute fundraisers, Attend monthly Rotary meetings, Recruit and retain volunteers
  • Communications and Entertainment, Relay for life, Grande Prairie, Alberta, 10/01/11, 06/30/12, Planning Committee Member
  • Guest Speaker Coordinator, Rotaract, Grande Prairie, Alberta, 08/01/11, 06/30/12, Lined up guest and special speakers for rotaract meetings, Volunteered for various projects and events, Networked with local business people, and non-profits
  • Luminaries and Entertainment, Relay for life, Grande Prairie, Alberta, 10/01/10, 06/30/11, Planning Committee Member
  • Entertainment Coordinator, Relay for Life, Meadow Lake, Saskatchewan, 10/01/09, 06/30/10, Planning Committee Member
  • Project Leader, Woodland 4H Multiple Club, Meadow Lake, Saskatchewan, 2009, 2010, Drama
  • Board Member, Meadow Lake MADD Chapter, Meadow Lake, Saskatchewan, 2007, 2010, Vice President, Interim President (6 months December 2009-June 2010)

Accomplishments

  • Rotary- Paul Harris Fellow
  • Rotary- Special Recognition of women in Rotary that were making an impact in Alberta. 1 of 5 recipients.
  • Community Volunteer Award - 2015 The Special Olympic Winter Games Chair
  • Women In Media Luncheon Event Organizer and Creator
  • Event Chair - 2015 The Alberta Special Olympic Winter Games (Volunteer Position)
  • Project Leader - Woodland 4H Multiple Club - Drama, Creation of project curriculum. Included writing a radio drama, Sound production and recording of the actors rolls.

Timeline

Store Manager

The UPS Store 289
02.2023 - Current

Store Associate

The UPS Store 289
10.2022 - 02.2023

Music Assistant

Q99FM-CIKT
01.2017 - 07.2021

On Air Personality- Afternoon Drive Show Host

Q99FM-CIKT
03.2016 - 07.2021

Marketing Representative

Q99FM-CIKT
01.2014 - 03.2016

Promotions Director

Q99FM-CIKT
07.2011 - 12.2014

Creative writer / Producer

Q99FM-CIKT
06.2010 - 06.2011

Booking Agent/Online Manager/Promoter

DeAnna
01.2009 - 09.2011

On Air Personality

102.3 FM CJNS Radio
09.2007 - 06.2010

Some College (No Degree) - Indigenous Canada

University of Alberta -Coursera

Some College (No Degree) - Effective Communication

University of Colorado Boulder - Coursera

Some College (No Degree) - Graphic Design

California Institute of The Arts - Coursera

Some College (No Degree) - Modern & Contemporary Art & Design Specialization

The Museum of Modern Art - Coursera

Advanced Radio and Basic Television - Radio

Western Academy of Broadcasting College

Grade 12 -

McNaughton High School
Cristy Stevenson